Sunset Cottage on the Lake

DO NOT TRUST THIS HOST. -My reservation was double booked by the host. The host Santiago calls me the day of my stay to tell me he double booked our reservation. Then Santiago offers us to stay for free from Saturday to Monday. Santiago said he would provide a full refund and credit my charges with VRBO. I accepted this so atleast we could still bring the family on vacation. He did this because if he had to cancel and refund my reservation his rating would be lowered on VRBO. I agreed. Then after our stay I contacted Santiago for my refund. He made a few excuses why he has not sent the refund, then he sends me a partial refund payment. Then he calls me to tell me he is only providing partial payment because he thinks that is fair. Total scammer. Complete liar. Now I am in the process of working with VRBO customer service to get my full refund back. They have not been helpful either. My next step is to contact my bank about the charges. -Lets chat about Santiago's poor construction installation throughout the home. Everything looks to be installed by a blind handy man that his only tool he uses is a hammer and staple gun. The kitchen sink backs up since the disposal does not work. The sink in the basement leaks. The "tile" on the wall has staples in it. Electrical is not up to code. The stairs to get down to the lake are terrifying and dangerous for older people. My father-in-law fell. The boat gates are broken & the seats are ripped. NEVER AGAIN

In town with extended family for WMU graduation. Host was responsive to our questions and needs. Comfortable house with lots of spaces for enjoying the outdoors and the beautiful lake views. We would stay again.