Very disappointing check-in (hours late) and poor communication. Check-in is at 4:00 pm. When we arrived just before 4:00 the place was trashed; housekeeping had not been there yet. We notified the owner and asked him to call, but he would only communicate via VRBO chat. At 4:15 he sent us a note saying the cleaners were there and almost done, but we were there and the cleaners still hadn’t shown up. They finally showed up at about 4:30 pm and the clean up took 3 hours. I rented this property so my family, including my in-laws, would be together for a wedding. Since the house wasn’t ready, we had to rent hotel rooms for our family so they could shower and get dressed for the evening event. I’ve asked for some recompense but haven’t heard a thing back. Oh - and on top of all of that the photos make the house look bright and cheerful. Reality is it is very dark with incredibly cheap curtains, a couch that has no legs and a kitchen that trips an electrical breaker every time you try to use the microwave. Super disappointing experience.
Very disappointing check-in (hours late) and poor communication. Check-in is at 4:00 pm. When we arrived just before 4:00 the place was trashed; housekeeping had not been there yet. We notified the owner and asked him to call, but he would only communicate via VRBO chat. At 4:15 he sent us a note saying the cleaners were there and almost done, but we were there and the cleaners still hadn’t shown up. They finally showed up at about 4:30 pm and the clean up took 3 hours. I rented this property so my family, including my in-laws, would be together for a wedding. Since the house wasn’t ready, we had to rent hotel rooms for our family so they could shower and get dressed for the evening event. I’ve asked for some recompense but haven’t heard a thing back. Oh - and on top of all of that the photos make the house look bright and cheerful. Reality is it is very dark with incredibly cheap curtains, a couch that has no legs and a kitchen that trips an electrical breaker every time you try to use the microwave. Super disappointing experience.