• At the time of check-in, self-declaration forms are to be filled by all guests, as per the guidelines of local authorities (as applicable)• A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be strictly adhered while on the premises• Management reserves the rights of admission and refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rulesWe request you to please familiarize yourself with our new standard operating procedures and house rules, which are available at www.lemontreehotels.com/2019ncovc.aspx. Your cooperation is requested at this time.
In view of the ongoing COVID-19 situation, we have re-defined our processes and house rules to ensure the safety and wellbeing of all our guests and team members. Key points include:• With effect from 1 January 2022, guests are required to carry their COVID vaccination documentation with them (for both doses). Please also update the Aarogya Setu app on your mobile so that we may check the same. Most state governments have started sending out this mandate to all hotels and we are required by law to check this documentation. Each guest checking in at the hotel will need to show us their individual document• We are ensuring adherence to all governmental rules and regulations to optimize safety and curb the spread. In this regard, we request all guests to keep themselves updated on the travel policies and government issued protocols of the destinations that they are planning to visit. We will not be able to accept any reservations or check-ins that are in conflict with the prevalent regulations at the time of your travel and stay• All guests are required to wear face masks in public areas and to sanitize or wash their hands frequently. Masks will be available for purchase at the Front Desk• The team is maintaining appropriate hygiene standards and wearing masks, in all areas, throughout their shift• Rooms/suites can now be provided on single, double or triple occupancy, at the corresponding rates. During the current pandemic, this facility may be amended based on guidelines from government authorities in the future• Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility
• A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be strictly adhered while on the premises
• Management reserves the rights of admission and refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules
We request you to please familiarise yourself with our new standard operating procedures and house rules, which are available at www.lemontreehotels.com/2019ncovc.aspx. Your cooperation is requested at this time.
REST ASSURED
• Rest Assured is a Lemon Tree Hotels’ initiative, showcasing our commitment to creating an environment focused on health, hygiene, safety and wellbeing
• As part of the new cleanliness and hygiene standards, we have collaborated with Diversey, a global leader in this space. They are providing us with US EPA approved safe chemicals, operating checklists, training support, videos and support materials to add to our own repertoire of processes and procedures, and will be conducting regular reviews in all properties, as part of this association
• The safety and wellbeing of our guests and team members is of the utmost importance to us, and we want everyone to rest assured that they are in safe hands
For further details on the Rest Assured Initiative, please visit www.lemontreehotels.com/rest-assured.aspx
ONE STOP SHOP
For lowest rates guaranteed, you can book at www.aurikahotels.com or www.lemontreehotels.com, or call Central Reservations at +91 9911 701 701.
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.