We were told that check in was until 8pm, no exceptions. So we organized our entire day to ensure we were there by 8pm. An hour later, reception was checking in somebody else, so clearly exceptions were made for some, but not us. Didn't leave us with a good feeling. Location is not walking distance to any coffee shop (meaning 10 min walk or less). Coffee was available downstairs but when I asked if I could have a coffee I was told no, that I needed to be preregistered and have paid for an entire breakfast. I think a courtesy coffee might be a good idea! Or at least allow guests to pay for just a coffee when there's nothing else immediately available. The pool (for guests without a private pool) also opens at 10am - felt late in the heat of the summer, especially for kids, who are up and excited to swim early. My husband was chastised for crossing the plastic chain and going in the pool at 9:57am. Really? It's a nice facility but I didn't feel well treated, unfortunately.
We were told that check in was until 8pm, no exceptions. So we organized our entire day to ensure we were there by 8pm. An hour later, reception was checking in somebody else, so clearly exceptions were made for some, but not us. Didn't leave us with a good feeling. Location is not walking distance to any coffee shop (meaning 10 min walk or less). Coffee was available downstairs but when I asked if I could have a coffee I was told no, that I needed to be preregistered and have paid for an entire breakfast. I think a courtesy coffee might be a good idea! Or at least allow guests to pay for just a coffee when there's nothing else immediately available. The pool (for guests without a private pool) also opens at 10am - felt late in the heat of the summer, especially for kids, who are up and excited to swim early. My husband was chastised for crossing the plastic chain and going in the pool at 9:57am. Really? It's a nice facility but I didn't feel well treated, unfortunately.
