Mercure Montevideo Punta Carretas

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Where to begin… the staff, especially the young man that spoke English well was super helpful and nice. We booked a room on hotels.com and we’re only looking for places that included breakfast. When we were checking in, we were told that breakfast was not included and we showed the person the website that stated all rooms included breakfast, since nothing was mentioned on the reservation. He took a photo of the info we provided. The following morning we had breakfast and it included eggs cooked the way you wanted along with breads and fruits. it was pretty good. When leaving the manager called us over and said it wasn’t included and that we will have to pay approx $20 per person. After going back and forth with him, he agreed to comp it, but we would be charge all subsequent breakfasts. Well that was the last time we ate there. We were able to dine elsewhere for less. The other major issue we had was with the room. Be aware of the listed square feet of the room. We were really surprised how tiny the room was. Thay we can deal with, the issue was with cleanliness. Someone last year posted pics of mold, thuck dust with hair and filthy showers, well thay must have been the room ww received, because it looked the same but worse. The hotel needs to update towels and sheets, everything was a dingy brown and should have been white. Wifi was fine.

Nice hotel in an excellent location. Close to Punta Carreta Shopping mall and to excellent restaurants. Across the street from the water and Montevideo's famous Rambla. Don't disagree with those who say they could use some updating, but i found it a clean with great service. Would stay here again.

Very great service

Room was small. Bathroom needed a remodel, especially the shower. Staff was great. Location was great. Had my room refreshed, only replaced towels and made bed, no cleaning was done.