Conjunto Hotelero La Pasera

I genuinely don’t know where to begin. We arrived at the hotel we had specifically booked — chosen for its location and suitability for travelling with dogs — only to be told on arrival that it was closed. Not cancelled in advance. Not communicated beforehand. Just closed. We were then redirected to a completely different hotel 15 minutes away by car. The alternative property was in an entirely different area — busy street, heavy pedestrian traffic, children everywhere — and absolutely not appropriate for dogs. We had booked carefully. That care was made irrelevant. To add to this, the pet fee at the new hotel was double what we had agreed to at the original property. We paid it because we had no real option at that point, but it felt unfair given the relocation was not our choice. The room itself was visually very nice. Unfortunately, that’s where the positives end. The hotel was advertised as having air conditioning, but the system had a minimum setting of 24.9°C. That isn’t cooling — that’s ambient summer air. The room was stifling. We were moved three separate times before finally being given a room with a window we could open just to make it breathable. Then the internet didn’t work. What should have been a straightforward stay became an exhausting sequence of problems: wrong hotel, wrong location, higher fees, unusable air conditioning, non-functioning WiFi, multiple room changes. A pretty room cannot compensate for a complete breakdown in communication.

Excellent hotel and with a nice pool right in the heart of the Picos de Europa.

Lo mejor el desayuno buffet.Muy bonitas las instalaciones comunes. La habitación muy muy normalita,nada parecida a las de las fotosEl wifi bien.Las almohadas cómodas.

Nos cambian de hotel se supone que por nuestro bien, nos mandan a uno perdido en el monte con muy buenas vistas y sin nada mas que hacer que contar vacas. La habitacion estaba en una planta baja con toda la gente paseando por las ventanas.Si buscas tranquilidad y hacer senderismo esta muy bien.

Llegamos a las 21 de la tarde por un problema en carretera y con una niña de 10 meses, y el hotel estaba cerrado. Llamamos al número y a otro que dejaron en la puerta del hotel y 30 minutos hasta que nos lo cogieron. El hotel estaba cerrado por un problema técnico y nadie de Expedia ni del hotel se habiapuesto en contacto con nosotros para decirnos que estabamos reunicados en otro hotel de la cadena a 12 kilometros. El nuevo hotel es perfecto, pero me parece lamentable que nadie avise al cliente. Demasiada nota les doy