Villa Indigo Sunny 1BR Apartment in Private Gated Estate

I do not recommend this property. We were denied check in to our room and redirected to an “alternate room” two hours after we were supposed to be checked in. Little did I know that was just the beginning. The alternate room was at a different location. The alternate location/room not only lacked the same amenities it was dirty, had roaches, the toilet leaked water every time you flushed it so the bathroom floor was wet and smelled of urine. The bathroom faucet was not connected and felt like it was going to break off and the shower had someone’s old crusty bar of soap stuck to the shelf. The air conditioner located above the bed spit ice chunks out loudly on you in your sleep nightly, the linens were bare thin, and pillows were wafers. The kitchen cabinet doors fell off if you tried to open them. The tv had no remote so it was unusable. Immediately upon our 2 hour late check in I reached out to the operator of the establishment to discuss the extremely sub par room and was told I was given an upgrade and to be grateful she was able to provide me an alternate room. She informed hotels.com the same. I have never said DO NOT STAY before…until now. It was an absolute bate and switch.

Excellent place

The property manager Ronita is simply the best. We found ourselves stranded in St Thomas due to an airspace closure and were scrambling for a place for our family to stay. Ronita managed several properties and could not have been more helpful or accommodating. She not only found us a place to stay, but provided us with a lot of helpful information about where to eat and visit. The unit worked well for our family and it felt safe and clean. It was nice to be able to do laundry. Easy check in/out. Fabulous restaurant Sibs is a short walk away. And we went to Church on the mountain top, which was also a short walk away.

It was great, clean apartment and definitely recommend going again or booking in the future.

The place is decent; however, there are a few things that the properly owner could improve. 1) Communication-communication is slow. 2) Checking In-We checks in after 4pm because there was some delays and the property’s owner did not provided all the information to get into the gate and the place. 3) Trash disposal-We are staying there for more than 7 days so we will have trashes. The property’s owner should either let us know from the beginning where to go to throw the trashes or offer to take out the trashes for us from the beginning. We had to ask another person who also live with the property’s owner where to go to throw the trash and he offered to throw it away for us. 4)Power outage-We had a power outage during our stay that lasted around 2-3 hours. Was not able to do anything since the place is run by electricity.