Comfort Inn San Antonio Northeast

Extremely Disappointing Stay – Poor Cleanliness and Customer Service My experience at this hotel was a complete disappointment. Although the building appears to have been recently renovated, it seems that corners were cut during the renovation, and the quality of service did not meet even basic expectations. Upon entering our room, I immediately noticed stains on the sheets and blanket. I went to the front desk to request a clean set of bedding, but my request was denied. Instead, I was told that the bedding is washed after every guest’s stay, but some stains cannot be removed. Essentially, I was expected to accept stained bedding rather than be provided with a clean set. In my experience staying at numerous hotels, staff have typically been willing to send someone to replace the bedding without hesitation. This response was unacceptable. The customer service issues did not stop there. Our room had towels and washcloths, but when I requested two additional ones, I was told I could only receive one more. To make matters worse, the bathroom sink became clogged the very first time we used it and remained that way for the rest of our stay. Overall, the room felt unclean, the service was disappointing, and the lack of willingness to address these basic concerns made the entire experience unpleasant. Because I booked through an app and the reservation was nonrefundable, I felt stuck in a situation where I was paying for an experience I was not enjoying.

Never have I felt so unwelcomed at a hotel as I did from this property. This place place need new management snice the moment you arrive you are already scrutinized and seen a bother to the Indian people running the hotel. Rooms where dirty, sheets were stained, ac leaked water, windows are easy to open from the outside, room has roaches. Management is rude and unprofessional. DO NOT STAY AT THIS HOTEL!

Not clean , beds make a lot of noise metal frames.

The room was clean but I had to exchange my room towels for fresh ones. The stairs in the exits need to be vacuumed. Newly renovated property so things are missing out of the room. The was nice but needed assistance with the crowd on Labor Day weekend. No pool. Breakfast was a disaster on Sunday due to the crowd. No where to sit down. They ran out of food several times. Very limited items. In all fairness, there were help wanted signs. They need extra employees to assist with large crowds. Give this location a few months before you book there.

It was a good experience but it didn’t have a pool.