Grecotel Plaza Beach House

Clean room, attentive staff

The Staff at this resort are amazing. Very helpful and friendly and accomadating. They speak really good english. Service was amazing

Subject: Request for Compensation – Stay at Grecotel Plaza Beach House Dear Sir or Madam, I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights. Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered: • First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff. • Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false. • Second room: in unacceptable condition: • View of an abandoned building and a parking lot • Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty. • Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation. • Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk. • Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights.

Lækkert hotel og fantastisk beliggenhed. Dog mangler de en pool fra unge mellem 6-18 år, da de unge ikke må benytte den lækre pool. Den pool de kan benytte er en pool, hvor de små børn på ca 4 -6 år bader og der er skrig og skrål. Det varmet kæmpe minus for vores 3 teenager børn.

Lovely hotel, great staff, so close to the beach, good breakfast - thank you for a wonderful stay