Grecotel Plaza Beach House

Foto del sito non completamente realistiche (sia per la location sia per le stanze). Il personale di sala era molto cordiale e gentile. Colazione ottima. Purtroppo l’albergo è separato dalla spiaggia da una via trafficata. Le piscine sono piccole e non valide per nuotarci. La nostra camera (per 4 persone), aveva doccia con tenda doccia da cui fuoriusciva l’acqua direttamente sul pavimento, che quindi era sempre bagnato con anche tappetini tutti bagnati. Luci al neon in ambedue le camere da letto. Nessuna luce per leggere nella seconda camera con letto a castello. Parcheggio quasi impossibile per strada e l’albergo non ha un parcheggio. Note positive: personale di sala gentilissimo. Spiaggia con ombrelloni e teli a disposizione, con servizio drinks e pasti portati direttamente all’ombrellone da personale attento e veloce.

Zeer schoon, mooi en luxe hotel voor een zeer betaalbare prijs. Zeer vriendelijk en behulpzaam personeel. Mooie centrale ligging.

Clean room, attentive staff

The Staff at this resort are amazing. Very helpful and friendly and accomadating. They speak really good english. Service was amazing

Subject: Request for Compensation – Stay at Grecotel Plaza Beach House Dear Sir or Madam, I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights. Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered: • First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff. • Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false. • Second room: in unacceptable condition: • View of an abandoned building and a parking lot • Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty. • Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation. • Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk. • Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights.