Quality Inn Conway Northwest

The rooms are clean and have good AC. Unfortunately all the bedding and towels smelled like old smoke. The hotel is non smoking. The room doesn’t smell like smoke. But when you get in bed the pillows smelled like old cigarettes and when you dry off your towels smell like cigarettes. I don’t know if the house keeping are all smoking while doing laundry or what but not exactly the smell you want on your clean body. I also had a room next to the elevator and ended waking up early than I wanted to because I could hear people talking and the ding of the elevator each time someone got on.

The staff was extremely kind, only downside of staying here was that every hallway smelled like weed. The shower door isn’t completely connected to the wall so water goes everywhere when you shower. Room was fine, sadly the pool wasn’t open due to it being outside.

It's been crazy recently, even though my team travels all the time and usually, our hotel visits are totally standard. I have a ton of points and often use them to cover travel so we don't have to pay anything, but honestly, this one place made it ridiculously difficult. You'd think being a Diamond Elite member with Choice Hotels would get you a little special treatment, but nope. Most Choice Hotels are easy to deal with when using points, but the requirements at this location felt completely extreme. For starters, they demanded a $100 cash deposit from my field engineer who was staying on my points. I called them up, even sent my driver's license via a secure email—which they could see and take a photo of, but couldn't print—and the only solution they offered was for me to book through a third-party site like Hotels.com. After all that hassle, I'm just absolutely done and lost for words. We will never be returning, and they've completely lost our business.

Room was clean. Only rhink was no saftey stopper so people cannot open the door from outside. Staff was very night.

Room was ok. Staff was great