Platine Plus Suite

Receptionist rude,bathroom not clean,white towels were off white

There’s no front desk or staff,difficult in communication,can’t call on the phone have to use what’s up.Entrance to the hotel is dirty ,steep stairs, no toilet tissue in the bathroom. Supposed to be a suite,pull out bed was full of crumbs,dirty tissue paper under the bed. When a staff finally showed up he can’t understand what a toilet paper was,curt and rude.We have to find another accommodation but unfortunately he collected our bill in cash Euro.At one point the door leading outside was stucked and won’t open,if there was emergency or fire you’d be stuck.The entrance door can be opened only with a code.Terrible safety violations.

Great place

Enjoyed staying at this location.

The location of this property is very convenient for accessing shops, eateries and transport options for the major sights. The property itself is acceptable for a short stay. People with mobility issues will not be able to access the lift as you have to go up a flight of stairs to reach it. The lift itself is very small, one person and a case only. My room had no shower, only a traditional bowl and scoop option which is not ideal if you are not used to washing in this way. I had to learn quickly and got used to it (extra tricky with long, thick hair). The people I was liaising with at the property tried to tell me that this was an upgraded room, but that was definitely not true. My bed was broken and this was not resolved despite me reporting it and there were crumbs in the drawer from a previous resident. The wardrobe area was not full length so your could not hang dresses in there. The room was small enough that it was tricky to work out where to store my suitcase. The aircon worked perfectly which was a life saver! I had to keep the curtains drawn as my room looked out onto an open stairwell and some other rooms windows. On the weekend there was loud music clearly audible in the room and I was on the the fifth (top) floor. Overall, Istanbul was an amazing city, one I will visit again but when I return, I will stay elsewhere. My colleagues had much nicer rooms, so I wouldn't rule this accommodation out completely, just be careful what you end up with.