Celestial All Suites

​La location dell'hotel è veramente splendida e la struttura è bellissima, in una posizione invidiabile. Le camere sono molto belle e la vista è mozzafiato. Purtroppo, però, ci sono alcune pecche importanti nel servizio che hanno rovinato in parte la nostra esperienza. ​Il personale, a parte qualche eccezione, sembrava completamente disinteressato al cliente. Ci siamo sentiti trascurati e non assistiti come ci si aspetterebbe da un hotel a 4 stelle. La mancanza di attenzione si è notata anche nella pulizia: il giorno dopo aver bevuto un drink, i bicchieri sporchi erano ancora sul terrazzo, un dettaglio che non dovrebbe mai sfuggire. ​Anche il servizio colazione è stato piuttosto deludente. L'organizzazione era caotica e nessuno del personale si è mai avvicinato per chiederci se desiderassimo qualcosa dal menu alla carta, un servizio che, a quanto pare, era disponibile. È un vero peccato, perché la colazione ha un grande potenziale ma viene gestita in modo superficiale. ​In sintesi, l'hotel ha tutte le carte in regola per essere una meta da sogno, grazie alla sua struttura e alla posizione meravigliosa. Tuttavia, il servizio e l'attenzione al cliente non sono all'altezza, e sono aspetti che andrebbero migliorati per offrire un'esperienza indimenticabile.

Struttura elegante, pulitissima con personale gentilissimo. La Camera con piscina e’ super confortevole dotata di ogni comfort e set di cortesia di qualità. Sono molto curati gli spazi esterni, sia il verde e che la bellissima piscina La cena è stata molto buona. Colazione buona. In zona sono presenti belle spiagge.

We had a nice stay at the hotel, there were a few miss(es) but the general manager Mr. Aris was very conscientious and personally made sure everything that was not right was corrected at best as he could. Some of the "equipment" and facilities in the room should be examined well, such as leaking shower, the floor was wet after each use. We are aware that it is the end of the season and a lot of "wearing and tearing" must have happened, obviously the room(s) was / were not checked well between each check-out and check-in, usually due to short free intervals. Breakfast is fast and efficient, that is very good news. The pool is one of the biggest or longest pools I have seen in any hotels but I did not use it. Housekeeping team is quite "new" and does not see many usual things that should be done but they are very willing to work, with very good attitude. Our phone did not work for about 3 days and we were not able to call the reception, on the last day the manager made sure it was fixed and was super apologetic, what I did not understand was that why we were not offered a room change instead? The hotel has a lot of potential, in a very good location, in a very nice part of the island, I had spoken the management modify and improve a few things. Hope good things will take place for the next season.

What an amazing stay we had at Celestial All Suites. The standout person for us was Diane on the front desk. Nothing was ever too much trouble and she was absolutely charming throughout our stay. She organised restaurant bookings for us, arranged our car hire and taxis, and generally made everything incredibly easy. The hotel restaurant was excellent, and all the staff around the bar and restaurant were friendly, attentive and welcoming. The pool is quite simply one of the most impressive we have ever seen. Our room also had its own private pool, which made the stay feel even more special. Our room was beautifully maintained throughout our visit and was always kept to a very high standard. Breakfast was also excellent, with plenty of choice and a great start to each day. Overall, we had a fantastic stay and would happily recommend Celestial All Suites.

Perfect for our needs. Location was perfect. The grounds were beautiful and quiet. The food in the restaurant was so good. We enjoyed!