Tomaree Road 16

Pretty good. Some items already broken or stained on arrival

The view and location of the property were absolutely stunning—no complaints there. However, the overall experience left a lot to be desired. The beds were quite small and not particularly comfortable, which made it hard to get a good night’s sleep. Having adults share a double bed for this accommodation is not acceptable, especially when there is plenty of room to accommodate larger beds in the rooms.Firstly, asking for the security deposit two weeks before check-in felt excessive and a bit out of the ordinary. Then, upon arrival, the property wasn’t even ready—cleaners were running behind schedule, yet there was no offer of a late check-out to compensate. It felt like the focus was purely on turnover, getting guests in and out as quickly as possible.Communication was another issue. We received multiple messages about returning keys… even though we were never given any keys to begin with. The whole process felt completely disorganised.For a property hosting 11 people at a premium nightly rate, we expected better. There were minimal supplies for adults, not nearly enough toilet paper for the duration of our stay, and very little provided to help us maintain the space to their standards. If guests are expected to look after the property, then at the very least, stock it properly to make that possible.With better management and attention to guest needs, this property could really shine—but right now, it's not living up to its potential.

The property was wonderful generally. All our guests noted that the beds were very comfortable. We did notice a couple of things that do require attention. It was noted in that there should have been 8 coffee cups on site in apartment 1 and there was only 4. The highball glasses were all mismatched. When we attempted to watch a dvd in the provided player in apartment 1 we noticed that the HDMI cable was not able to be connected as one end was frayed. We borrowed the HDMI cattle from apartment 2 and were able to get the DVD player to connect to the tv. Unfortunately when we went to put the DVD into the machine the eject option was not working. A little frustrating! Also it would be handy if more than one tea towel was provided. Mitts for the oven would also be good.

but no bbq in either property? unheard of in my opinion - I assumed there would be at least one across both properties