Ruby Hanna Hotel Stuttgart by IHG

Überhaupt nicht auf Geschäftsreisende eingestellt. Mühsam beim Check-in. Bis heute habe ich keine Firmenrechnung erhalten (sollte per Email kommen, kam aber nie). Zudem gibt es kein Fitnesscenter (sie haben nur eine Partnerschaft mit einem Gym dass dann ‚vergünstigt‘ 20€ pro Besuch verrechnet). Insgesamt fühlt es sich durch diesen miserablen Service auch komplett overpriced an.

Nice rooms, great breakfast, but unprofessional reception for a hotel in that price category (there’s only a bar and one has to self-check on an iPad and retype ones company name every single time, despite the fact that one stayed on the same hotel multiple times). In addition, I had issues getting a proper business invoice. Last, there’s no gym (the offer to a minor discount on a day ticket in a nearby gym is a joke)

Kein eigener Parkplatz, Parkhaus nicht direkt mit dem Hotel verbunden. Check In über Terminals gelöst welche leider nicht gut funktionieren.

Beautiful hotel. Check in and finding the hotel from the parking garage was a little confusing but staff was very helpful. Room was very quiet and had nice features.

The reception is open 24/7 for late arrival. There is a free washer and dryer for guest to use on the second floor. If you stay multiple days and deny maid service, they give you a drink voucher for the bar. It is located about a 20 minute walk from train station and a block from the main pedestrian shopping street. It is located centrally in the city so everything is easy walking. The rooms are very clean but compact. It was a very enjoyable stay.

Very nice & quirky hotel, definitely more adult oriented. If sharing the room, be aware the shower is glass walled on two sides with an exterior curtain that can be opened by people not in the shower, not an issue for me as I was travelling solo, but something to be mindful of for others. Loved having a guest laundry on site, great feature, and it seemed to get a lot of use. Didn’t use the bar or buffet so can’t comment on the quality there. Thoroughly enjoyed my stay

Zentral gelegen, direkter Zugang vom Parkhaus ins Einkaufscenter oder direkt ins Hotel. Parkplatz ist verdammt teuer. Die Bar ist sehr angenehm und lädt ein zum länger verweilen. Professionelle Angestellte die wissen was Sie machen. Zimmer war perfekt, schön ausgestattet.

Fantastic hotel in downtown Stuttgart. Parking is attached to the shopping mall and is discounted. Rooms are comfortable. Cute lobby and cocktail bar.

ショッピングモールに繋がっており場所は最高に便利。 リニューアルされているのでコンセントなども使いやすかった。 しかし、シャワーを使用中排水溝が詰まり部屋まで水浸しになった。オシャレなデザインの排水溝なので自分では簡単にゴミが取れない。昔ながらのタイプの方が使いやすい。 コーヒー・お茶を自由に入れることができるギャレーがあるがチェックイン時に案内がなかった。エレベーターをはさんでドアが2方向にありその先に部屋が並んでいるが、ギャレーのある並びの部屋の場合は気がつくが反対側だと気付かないと思う。

Modern rooms that are soundproofed. Being able to rent a guitar and plug it into an amp in the room is very cool. No way to change temperature, though. A real pain during my stay because the weather was warm and I couldn’t cool the room. 2 different shower gels felt like a bit of luxury. Clever idea to have a galley with tea and instant coffee right at the entrance to the floor. Decent location attached to a shopping mall with 2 grocery stores. Slow check-in.

Die Übernachtung in dem noch relativ jungen Hotel war durchweg zu meiner Zufriedenheit. Das Zimmer konnte vor allem mit der exzellenten Sauberkeit und mit einem wirklich bequemem Bett punkten. Die Einrichtung und das Bad waren sehr kompakt organisiert, aber alles wirkte hochwertig. Es war auffallend ruhig im Zimmer, trotz der zentralen Lage am Einkaufszentrum "Gerber". Besonderes Ambiente bietet die Location im sanierten Altbau. Der Empfang ging schnell vonstatten und war freundlich. Ich kann das Hotel uneingeschränkt empfehlen!

Very clean and spacious room with very good amenities. The staff were very welcoming and polite and the breakfast was also very good. Good city centre location.

Unique hotel situated in the heart of Stuttgart, room was very clean and comfortable, staff we came across were very friendly and helpful, only thing for me staying 2 nights nobody serviced our room after the first night.

Schönes Hotel mit gutem Frühstück, aber nicht für Geschäftskunden ausgerichtet. Ich habe bis heute keine Firmenrechnung erhalten (weder von Hotels.com noch von Ruby, beide zeigen auf den jeweils anderen und fühlen sich nicht verantwortlich). Zudem, kam der Zimmerservice gleich zweimal unangekündigt ins Zimmer während ich in der gläsernen Dusche stand. Komplett unprofessionell und ich habe mich danach sehr unsicher gefühlt. Zu guter letzt, als ich mein Zimmer um eine Nacht verlängern wollte, konnten sie es einfach aus technischen Gründen nicht. Sie haben mir zwar eine Erklärung gegeben, aber für Geschäftsreisenden war es sehr zufriedenstellend.

The whole stay was extremely disappointing. Issues included: - Very poor standards of cleanliness in the room (the worst I have seen in a long time in a hotel) - An infestation of silverfish, which led to us needing to move rooms - A flooding shower (the damp from which presumably caused the silverfish problem) - Audible noise in the room from the bar immediately below. - Room not being serviced despite repeated requests - Poor breakfast selection - on one day there were literally no breakfast items left when we came for breakfast 45 minutes before the specified end time. The manager, Nikita, did attempt to address some of these issues but matters such as cleaning issues were not followed up or addressed adequately. Hotels.com have raised these complaints twice via email with Ruby Hanna but there has been a failure by the hotel to respond in any way, which is indicative of the generally poor service and lack of focus on customer experience. Definitely not recommended.

When walking into the hotel, my first thoughts where whether I had walked into a nightclub! But it turned out that this is a fantastic place to stay. The staff are great and always go out of their way to make sure you enjoy your stay, the rooms are a good size and clean, the breakfast was great and the location is central.

Zimmer hellhörig, Duschkbine nicht dicht aber sonst alles ok.

Overall, it has a great location, a good breakfast, and a stylish design (except for the excessive darkness in the café). The room, however, is poorly designed. It’s very narrow, so be careful with your shins on the bed corners; the TV is positioned much lower than ideal, and there’s no closet. It’s a strange room where the sink is placed in the middle of the space. Not to mention the audacity and lack of communication between the housekeeping staff and the reservations desk—they entered our room for cleaning three times while we were sleeping, and it was our last day there.

ショッピングモールに繋がっており場所は最高に便利。 リニューアルされているのでコンセントなども使いやすかった。 しかし、シャワーを使用中排水溝が詰まり部屋まで水浸しになった。オシャレなデザインの排水溝なので自分では簡単にゴミが取れない。昔ながらのタイプの方が使いやすい。 コーヒー・お茶を自由に入れることができるギャレーがあるがチェックイン時に案内がなかった。エレベーターをはさんでドアが2方向にありその先に部屋が並んでいるが、ギャレーのある並びの部屋の場合は気がつくが反対側だと気付かないと思う。

ファシリティーはとても清潔で快適に滞在できましたが、シャワーを利用した際に隙間から水が漏れてしまい片づけに面倒が起こりました。 改善されると素晴らしいお部屋になると思います。

Very chic hotel with a great lounge and atmosphere. Free washing machine and dryer available (just ask the front desk for a pod). The room is very small.

Hotel was really nice / clean and central to everything, but we paid quite a lot for our 4 nights and the air conditioning wasn’t working, the engineer came and did some repair and said to try it . But still wasn’t any good , I was told there is a known issue with it and because it was the weekend now , nothing could be done. Had to open windows but even then was way to hot and extremely noisy outside

Do not stay at this hotel on a Friday night ! The rooms are small but met all of my needs. However, on our last night the music from the bar downstairs vibrated the bed until 3:00 in the morning. This made getting up early for my flight difficult. It's absolutely ridiculous that I had to put up with that.

Great hotel. Clean, comfortable and close walking to all of downtown. Drinks are VERY VERY expensive. Breakfast was AMAZING with a lot of choices. Room AC was terrible and did NOT cool off at all. It was set to a higher room temp. that could not be overridden.

Quiet room, and spacious. AC not really working and difficult to get fresh air, without possibility to open a window. Good breakfast with tasty real coffee made professionally. Lady at reception very unfriendly! Parking is not very easy to reach. Especially on Sunday when the shopping mall is closed.

Excellent convenient location, but tiny rooms with no room amenities like coffee maker, fridge, microwave. Bathroom was right in the bedroom. Black hallways & depressing to walk in. Elevator worked well. Despite being told you could use the guest kitchen, we could only store in the fridge & had to have an employee let us in every time. Good laundry facilities. Free coffee stations in hallway. Connected to a mall. Despite several positive things, would not stay there again because of all the inconveniences and tiny room that felt like a prison cell, & we didn’t even reserve the smallest room!

We stayed in late November and the room was absolutely freezing. There was a thermostat but adjusting it to the highest temperature never made the room any warmer. There was tile flooring so that added to the coldness. No in room coffee or tea was also a hassle. We had to go down to the next floor to get coffee from hot tap water. There was no boiling water. Loud. We were wakened by drunk revelers at 0200 and people working outside at 0700. It is attached to a nice mall and close to the city center. It is a little weird rolling luggage through the mall to the parking garage.

Our feelings about Ruby Hanna are mixed. We chose this hotel for its location within the city and proximity to family we were visiting. The bed was comfortable, and it was quiet and dark for sleeping. Its design is elegant and technologically advanced but the functionality of our room for our week's stay was somewhat difficult. There was little to no space to put anything outside of our two suitcases. All the lighting in the room was either 'all on' or 'all off' and the switch operating it was at the opposite end of the room from the bed (not good if getting up in the dark or getting up before your partner). No shelving for toiletries or even a hook on the door for a robe in the bathroom. No way in the room to contact management in case of a problem or emergency; we had to go back downstairs to speak with someone 3 times over the course of the week for various issues (which were then addressed promptly). We would like to stay there again but will have to decide if the pros outweigh the cons.

Very nice & quirky hotel, definitely more adult oriented. If sharing the room, be aware the shower is glass walled on two sides with an exterior curtain that can be opened by people not in the shower, not an issue for me as I was travelling solo, but something to be mindful of for others. Loved having a guest laundry on site, great feature, and it seemed to get a lot of use. Didn’t use the bar or buffet so can’t comment on the quality there. Thoroughly enjoyed my stay

Modern rooms that are soundproofed. Being able to rent a guitar and plug it into an amp in the room is very cool. No way to change temperature, though. A real pain during my stay because the weather was warm and I couldn’t cool the room. 2 different shower gels felt like a bit of luxury. Clever idea to have a galley with tea and instant coffee right at the entrance to the floor. Decent location attached to a shopping mall with 2 grocery stores. Slow check-in.

Überhaupt nicht auf Geschäftsreisende eingestellt. Mühsam beim Check-in. Bis heute habe ich keine Firmenrechnung erhalten (sollte per Email kommen, kam aber nie). Zudem gibt es kein Fitnesscenter (sie haben nur eine Partnerschaft mit einem Gym dass dann ‚vergünstigt‘ 20€ pro Besuch verrechnet). Insgesamt fühlt es sich durch diesen miserablen Service auch komplett overpriced an.

Brilliant staff, friendly and welcoming. Why can all hotels not be like this?

Chech-in took 75 minutes. No temporary parking to unload luggage. We found nearby street parking & I took some luggage to ckeck in first while my husband satyed in car. I came into hotel & found I was in a big bar. I found a sign says check-in is 1 step away with an arrow point up. I walked up staircases with my luggage & found it is another sitting area for the bar. I came down with my luggage & asked a bar tender where is front desk. She said it is the bar counter. After got into room, I washed hands & found sink plug was stucked & could not drain water. There is no telephone in room. I went down to front desk & spoke to the girl who checked me in. A guy beside her took a knife and was going to go up with me. I told him I felt uncomfortable with the knife, so he switched to a tonge. After some trying, he could not fix the plug. He said he would call front desk to change room for me and told me to go there. I went down & talked to the same girl, she saidthe guy did not call & they would not change room for me. So I sat there for a while and waiting the guy to call front desk. Then I talked to another staff. She also said the guy did not call and refuse to help me. So I aske for manager. Then the girl agreed to find a new room for us. I had to move my luggage from 1st room to 2nd. I wnet to our car & guided my hub to park. We followed hotel sign to elevator and got to shopping mall. No sign there at all. Carrying luggage wondering around till we met a security guy.

Nice rooms, great breakfast, but unprofessional reception for a hotel in that price category (there’s only a bar and one has to self-check on an iPad and retype ones company name every single time, despite the fact that one stayed on the same hotel multiple times). In addition, I had issues getting a proper business invoice. Last, there’s no gym (the offer to a minor discount on a day ticket in a nearby gym is a joke)

Great location. Comfortable and quiet rooms. Lovely fresh breakfast. Best thing was the staff who were friendly, accessible, effective and downright amazing.

I stay in this hotel regularly because my entire team is based here. The hotel staff and processes, however, behave more like a leisure hotel not a business hotel. The check in process takes long because one had to type in ALL my person data every single time. It’s not possible to just hand over my ID and find me in their system as most business hotels are doing it. That’s why every check in takes 8-10 min. Additional, I regularly have issues with the invoice and their reception staff (which doubles as bartenders because they want to be hip) often don’t have clue about their own invoicing “because that’s done automatically”. Summary: Great breakfast, solid rooms, but really over priced and not suitable for business clients.

Der Mitarbeiter brauchte sehr lange, um meine Reservierung zu finden, und behauptete die ganze Zeit, ich würde mich irren und es gäbe keine Reservierung auf meinen Namen. Selbst als ich ihm meine Reservierung auf der Website von Expedia zeigte, konnte er sie nicht finden und behauptete, es gäbe keine. Ich fühlte mich sehr unbehaglich. Dann sagte er mir, dass ein später Check-out für 35 Euro möglich sei, und ich sagte, dass ich das am nächsten Tag bestätigen könne, und er sagte ja. Heute Morgen sagten mir die unfreundlichen Mitarbeiter, dass ein Late Check-out am Sonntag nicht möglich sei und er mich falsch informiert habe, und alle meine Pläne, länger in der Stadt zu bleiben, waren dahin. Ehrlich gesagt gebe ich dem Hotel die Note 0, da die Mitarbeiter das Hotel repräsentieren.

Schönes Hotel mit gutem Frühstück, aber nicht für Geschäftskunden ausgerichtet. Ich habe bis heute keine Firmenrechnung erhalten (weder von Hotels.com noch von Ruby, beide zeigen auf den jeweils anderen und fühlen sich nicht verantwortlich). Zudem, kam der Zimmerservice gleich zweimal unangekündigt ins Zimmer während ich in der gläsernen Dusche stand. Komplett unprofessionell und ich habe mich danach sehr unsicher gefühlt. Zu guter letzt, als ich mein Zimmer um eine Nacht verlängern wollte, konnten sie es einfach aus technischen Gründen nicht. Sie haben mir zwar eine Erklärung gegeben, aber für Geschäftsreisenden war es sehr zufriedenstellend.

Check in is terrible here. Even though there is an actual person at the counter which double as a bar, the attendant has you fill out your information on an iPad. The iPads or internet were slow so the process of checking in took 20 minutes for each person. We arrived at 2:30 pm and we were told we could not start any check in until 3:00 along with the 14 other people waiting to check in. The key would not work to our room and we were given a key to a different room instead but upon opening that room we realized the room was occupied by other guests so back to the lobby we went where we were finally given keys to our original room we booked. This whole process took over an hour and walking all over the hotel with our bags. For our inconveniences we were offered a free drink at the bar. This hotel is very disorganized.

Komplizierter Check in, Anmeldedaten wurden von der Buchung nicht übernommen. Alle Daten musste man selbst nochmal eingeben.

Excellent location and easy to reach. Parking in the near by shopping center with direct access to the hotel (via 1st floor, a little hidden) was perfect. Good rooms, nothing fancy but clean and nice.

What a neat hotel with a mall attached to it. Great location to walk to Christmas markets

Really good modern new hotel. Quiet, clean and good location.

Beautiful hotel. Check in and finding the hotel from the parking garage was a little confusing but staff was very helpful. Room was very quiet and had nice features.

Excellent location

Zentral gelegen, direkter Zugang vom Parkhaus ins Einkaufscenter oder direkt ins Hotel. Parkplatz ist verdammt teuer. Die Bar ist sehr angenehm und lädt ein zum länger verweilen. Professionelle Angestellte die wissen was Sie machen. Zimmer war perfekt, schön ausgestattet.

Location is in the mall and the parking situation is a little confusing since it’s off-site. When you walk around the area it’s OK. not the most ideal part of town. The staff were really friendly and helpful so it was a good experience.

Hotel mit Stil und Atmosphäre - klasse. Sehr zentrale Innenstadtlage. Gute Verbindung zur Gerberpassage.

Friendly staff, great location at center Stuttgart. 15 mins walking distance from Stuttgart central station.

Modernes und ruhiges Hotel in direkter Innenstadtlage

Ein tolles, stylisches, neues, sehr sauberes Zimmer!!!! Allerdings fuhren sonntags morgens vor 6 Uhr bereits die Kehrmaschinen durch die Strasse vor dem Hotel. Trotz Unterbringung in der 4. Etage sehr laut hörbar! Das Personal in der Bar war zwar sehr freundlich, aber nicht sehr professionell: langes Warten auf die Bestellaufnahme, noch längeres Warten auf den Drink.

Very clean and stylish room, open concept. Breakfast was nice but very overpriced for the selection offered. I would book again though. Close to restaurant and the city centre and the shopping centre is very useful.

I had an amazing stay! The service was outstanding, the location perfect, and every detail was so thoughtfully taken care of. The breakfast was absolutely delicious — truly one of the best hotels I’ve ever stayed at! The only downside was that the air conditioning is centralized, so I couldn’t set the temperature exactly how I wanted.

Great hotel. Clean, comfortable and close walking to all of downtown. Drinks are VERY VERY expensive. Breakfast was AMAZING with a lot of choices. Room AC was terrible and did NOT cool off at all. It was set to a higher room temp. that could not be overridden.

Great location. Comfortable and quiet rooms. Lovely fresh breakfast. Best thing was the staff who were friendly, accessible, effective and downright amazing.

Breakfast was terrible!

Stylisches Hotel mit tollen Zimmern. Zentrale Lage und Fantastisches frühstück.

The whole stay was extremely disappointing. Issues included: - Very poor standards of cleanliness in the room (the worst I have seen in a long time in a hotel) - An infestation of silverfish, which led to us needing to move rooms - A flooding shower (the damp from which presumably caused the silverfish problem) - Audible noise in the room from the bar immediately below. - Room not being serviced despite repeated requests - Poor breakfast selection - on one day there were literally no breakfast items left when we came for breakfast 45 minutes before the specified end time. The manager, Nikita, did attempt to address some of these issues but matters such as cleaning issues were not followed up or addressed adequately. Hotels.com have raised these complaints twice via email with Ruby Hanna but there has been a failure by the hotel to respond in any way, which is indicative of the generally poor service and lack of focus on customer experience. Definitely not recommended.

Excellent hotel. Decor great, breakfast comprehensive and high quality, service friendly and value good value for money. I would definitely stay here again! Location is central and near main area of its great transport connections

Great hotel - location, ambiance, rooms, amenities. Loved the small galleys where you could get sparkling water, cold & hot purified water and also buy small stuff. Breakfast ok, perfect sized buffet, a little low on the hot items (no scrambled eggs, only boiled). Rooms great! Loved the lights in the bathroom and that there was a Nespresso machine.