Hampton Inn and Suites by Hilton Canal Winchester Columbus

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Staff was amazing. Room was clean and great. Breakfast was awesome!

Clean Facility and pool area very nice.

Rooms were not ready as promised. Was told twice our room would be ready and it was still not ready. Bonita, who was working the front desk, was more interested in talking to another staff member who was showing her a gift basket than addressing our issue. Contacted corporate to file a complaint. Thankfully the lady you handled our complaint about the room not being available at 3 pm was awesome. She was understanding, helpful, and apologized...unlike Bonita. The sad part is we were not the only one. The lobby was packed with people who were denied access to their room they paid for. Why? Because this location only had 3 housekeepers on duty. The area had multiple events going on and the hotel was well aware the hotel was fully booked. We will never stay at this hotel Hampton 700 W. Waterloo in Canal Winchester Ohio again