We recently stayed at this hotel and unfortunately had several negative experiences that impacted our overall stay: • Inconsistent Pricing & Unprofessional Behaviour: On our first visit to the dining area, one price was given for food. The next time, a different staff member (claiming to be the manager and father of the first) demanded a higher price, saying “my word is the final word.” This was unprofessional and uncomfortable. • Rude Staff with Poor English: Many dining staff members were openly rude and spoke very limited English, which made basic communication difficult and added stress during mealtimes. • Room Key Issues: Our room key did not work properly. We had to return to the reception five times, and the older man at reception (who also claimed to be the manager) spoke in a very rude tone, insisting his staff was right. We ended up waiting 30 minutes for the issue to be resolved. • Ignored Early Check-In Request: We had submitted an early check-in request via the app a day before our arrival, but received no response and no support when we asked in person. • Positive Note – Pool Facilities: The pools were excellent and well-maintained, which was a highlight for the kids. However, this alone doesn’t make up for the overall poor hospitality. Unfortunately, due to the unreliable service, lack of professionalism, and poor staff attitude, we would not recommend this hotel to families or international visitors who expect respectful and consistent service.
We recently stayed at this hotel and unfortunately had several negative experiences that impacted our overall stay: • Inconsistent Pricing & Unprofessional Behaviour: On our first visit to the dining area, one price was given for food. The next time, a different staff member (claiming to be the manager and father of the first) demanded a higher price, saying “my word is the final word.” This was unprofessional and uncomfortable. • Rude Staff with Poor English: Many dining staff members were openly rude and spoke very limited English, which made basic communication difficult and added stress during mealtimes. • Room Key Issues: Our room key did not work properly. We had to return to the reception five times, and the older man at reception (who also claimed to be the manager) spoke in a very rude tone, insisting his staff was right. We ended up waiting 30 minutes for the issue to be resolved. • Ignored Early Check-In Request: We had submitted an early check-in request via the app a day before our arrival, but received no response and no support when we asked in person. • Positive Note – Pool Facilities: The pools were excellent and well-maintained, which was a highlight for the kids. However, this alone doesn’t make up for the overall poor hospitality. Unfortunately, due to the unreliable service, lack of professionalism, and poor staff attitude, we would not recommend this hotel to families or international visitors who expect respectful and consistent service.
