Holiday Inn Express Greencastle by IHG

The staff were king, welcoming and so helpful. The room and bathroom were extremely clean and tidy. Highly recommend!

I had reserved three rooms for my parents and sister for dad to go on an honor flight. The staff was great at making sure all the rooms were kept under my name and my dad and nephew were able to get whatever they wanted from the little store beside the check-in desk to make sure it stayed on my bill. They were also willing to help take our photo when my dad returned from his honor flight. The rooms were clean and bright and the shower was great! The restaurant attached to the hotel had wonderful food and the hotel gives out a 10% discount if you eat there.

hot breakfast was excellent

Booked in error I tried to book here but it said to busy tonight try later the room you selected SOLD OUT before we booked it. I went to the next hotel, booked on same line and they had our requested accommodations. They won’t return my money even though they couldn’t supply. I wrote them 7 I never got one live person to talk to. Whats is sooooo frustrating is the hotel not answering my 4 calls. Management of this establishment missed the mark drastically. I held one time for 47 minutes and the call mysteriously dropped to add to the frustration.

The place looks brand new. Clean and modern. Staff was very helpful (especially the woman in the breakfast room). Bed was comfy. Rooms are a bit sterile and could use better lighting but otherwise well equipped. Breakfast was the best we have ever had in a mid hotel …try the cool pancake machine! Easy access from Rte 81. Our only issues were soundproofing (thin walls?) and a fire alarm at 130am