Best Western Plus Lakeland

Need to have better lighting in bathroom, need a pool. But hotel was nice and the breakfast was very good.

Only a year old so in great condition but no pool or hot tub

Excellent facilities

It’s clean and staff was friendly. No Resturant or food..

The hotel is very good, the treatment is good but it has a swimming pool and you arrive and there isn't one for the price being so high and far from everything and without a swimming pool for many who go on vacation

Would be nice with a coat hooks with stand for keys close to the door. Pool would be nice and restaurants closer.

Very nice stay. Everyone was friendly. The host looking after breakfast (Mr. John) was extremely nice and had things well prepared and tasty. There was a combination of hot and cold items. The gym was nice and well laid out. They could use brighter lighting in the bathroom. It was a nice stay.

Very clean, well maintain hotel.

The property was fine,but there is nothing to do or dine except there at the hotel,and it has no pool to swim or entertainment for yourself or family.

This property is nice, but needs a pool! We are in Florida and it’s been super hot! But, that’s our fault for not checking before booking. The breakfast is nice and the staff was very friendly!

I came home with lots of bite marks from bed bugs. I saw a bug on the bed, killed it and thought there was only one. Now I'm covered in bite marks and have to be constantly spraying on Benadryl to relieve the itching.

This was a very clean hotel and everyone was great.

Everything was clean and state of the art technology. I loved it.

Brand new spotless clean friendly staff

The property overall was clean. John Henry was the sunshine of the day! We looked forward to our breakfast with him each morning. Check-in was good, room was clean on the first night. On the second day, the bathroom was not fully replenished with the towels. The third day we went out and came back after 6pm to find the beds not made up neither any fresh towels in the bathroom. Our trip ended on a sour note. I sent text message to General Manager, but got no response as yet. So I would say no high ratings for this establishment based on its housekeeping.

Great stay. Clean and quiet

Hotel is new and shiny but there was a dead cockroach in our bathroom.

Not a very quiet street for the hotel so a bit loud. Could of been cleaner, the bathroom had disgusting spots left on the toliet bowl. Bring your pillows they are air you will lay on nothing

Very clean

Beautiful property. Very clean rooms. Stayed there for 4 nights. Would definitely stay again.

Besides for noises from the road in front of the hotel, there was a train nearby that went by at least twce in the night and blew its horn for quite a bit.

The rooms were very spacious and clean.

Property was clean and staff was friendly. The only minor issues I can mention were the beds are extremely hard and uncomfortable. The shower pressure is very low and takes awhile to get hot water. The MAJOR issue was the back parking lot, no lights were working, it was very dark! Made you feel a little unsafe

Hotel is in random location, nothing really around to eat. But front desk was nice. Bed was uncomfortable and sheets and blanket seemed cheap and thin.

It is a new property. Very nice. But trains can be heard all night because they blow their horn through the traffic intersection a block away!

Clean room- good for a one night stay except for the noise from the road and the train. The windows were not good, we could hear the train all night long and the cars on the street as if the windows were opened.

The beds were quite comfortable.

It was a nice stay, very quiet. The bed was too firm and not very comfortable. Otherwise it was a nice stay.

Hotel is very nice. Staff is very friendly. Room is amazing except for the king size bed. Absolutely the worst sleep we have gotten ever & the pillows are a joke. Would recommend this hotel but you your back will hurt in the morning.

We loved everything about this hotel except the mattress. It was super firm, way too much for us. Breakfast was great, staff were very friendly and helpful. The room was a nice size, and the handicapped room for a family member was excellent. The place was spotless and beautiful. Add a pillow topper to the mattress and it's 5 stars across the board!

Check in was horrible. The clerk swiped 3 different credit cards and said all were declined (our cards are paid off each month and good). I called the credit card company and had the clerk talk to them. They told her the card is good and was not decline as there was not even a transmission sent to even process the charge. After the girl spent over half an hour trying to figure out how to process the billing, we told her to get the manager on duty to take care of this. She said the manager on duty was not there, and that she was working a 2nd job somewhere. The girl tried calling the manager but she didn't answer. Finally after 1:20 minutes she was able to get ahold of the manager that was suppose to be on duty and she helped her process the payment over the phone. When I looked at my credit card billing on line we were charged a separate, additional odd fee before we even got checked in. The girl checking us in had no idea how that happened, not what it was for and didn't know how to remove it either. The girl checking us in never did apologized, and we told her to have the next manager that is actually there on duty to call us, but that never happened either. Such a terrible experience. Also, a lady that came in behind us tried checking in and supposably her two credit cards were declined too, so she could not get checked in either. How can a quality hotel not have a manager on duty at all time???

stayed during hurricane Milton. Everything was as expected. Very nice, clean, quiet, staff was professional. Breakfast was great!

The building was brand new, with state of the art technology and eco friendly. The lady at reception desk was efficient, friendly and informative. John Henry who overseerd the breakfast was efficient friendly and even gave us a tour of the breakfast area & how to operate pancake machine. Good location central to everything & just down from the only drive in theater left in FL. Definitely would stay here whenever we visit Lakeland & it's the friendliest hard working staff with excellent customer service We have seen in a very long time. They even clean your room daily which few do anymore so that's a plus for me 😉

Got to the hotel about 10:30pm to check in. There was a sign on the counter that said "back shortly". I stood there until about 11:00 before I finally went behind the counter to look for something with a manger's name on it, along with another lady that was also waiting. Called the General Manager on his cell to let him know I had been waiting over 1/2 hour. He called the employee who finally came to the counter about 5 minutes later. I told said employee that the review would not be good, and he was okay with it. Heard later that he and a couple of other employees were in a room together while there were three of us waiting at the counter. No offer of anything to help alleviate my frustration. I have never had service like this at a Best Western. I was super disappointed and will definitely NOT recommend this hotel.

There is no sugar coating it. When we arrived for check-in they informed us they had given our room to another patron a couple hours earlier and could not honor our reservation. No attempt was made to inform us prior to arrival. Not exactly a beacon of customer service.

Breakfast was delicious. Staff was friendly and helpful. Front desk clerk provided an excellent restaurant recommendation.

The person at the desk during our stay was absolutely incredible. He is the model of what customer service should be.

My early morning flight was delayed 12 hours. They let me get back into my room until normal checkout time even though I had technically checked out. Bernice was very nice and allowed me to stay in their lobby until I needed to leave for the airport. Much nicer than sitting in an airport on uncomfortable chairs for hours!

Professional, courteous staff - Evening desk registration rep very friendly, engaging, and enthusiastic.

Hannah (Front Desk) was awesome, professional, approachable, helpful. The other front desk staff was also the above.

The only issue I had with my stay is the entranced of the property. Depending how your turning in it can be challenging. With the hotel on your right, no issue. On the left you have to turn across 3 lanes of traffic because it's right at an intersection. I found it best to go through the gas station next to it. Which the gas station had a few homeless there daily, which is no fault of the hotel, nor did I ever have a problem with anyone coming up to me.

The hotel seems ok but it’s like it was dropped into the middle of an extremely dark and unsafe feeling industrial area with people riding bikes appearing to be on drugs. No restaurant in site. Miles from downtown Lakeland. Should definitely Not be $200 per night. Stay elsewhere.

The property felt safe and clean even though it was in an industrial area and had very little options for dining. It was good for a one night stay, but I would search for other accomodations closer to the College in the future.

Room was clean and eco friendly. Didnt realize hotel was in industrial area but there were no issues. Would stay here again and staff was friendly.

This particular hotel was new and modern. The room was very clean and updated. The staff was also great! However, Lakeland is not a great area and the route to this hotel was ridden with people who were clearly on substances and we even saw someone getting arrested as well. There’s also a very concerning gas station right next door.

Unexpectedly nice! Arriving, this property is kind of “off the beaten path”, surrounded by mobile home parks and right next door to a 24 hour gas station. Never judge by surroundings! Pleasantly surprised at how quiet it was!! We had a 1st floor room, and so quiet, safe and comfortable! Also very close to the event we were in town for!

Clean, quiet, convenient location. Came here to attend a conference. Perfect location.

Hotel was easy to find and close to drive to Lakeland sights (Air Museum and Gardens).. efficient and clean!

Nice hotel - clean, very reasonable pricing. Not too far away from several amenities so decent location overall.

Hotel is fine, with a basic breakfast, limited options for diner, even around the property is nothing to go for food.

It is a lovely property and is only about 2 years old. The breakfast was delicious everyday and the staff was very nice the whole tume.

Everything from the breakfast to the staff was top notch👌!

I stayed on Sunday, and breakfast only lasts until 9:00 am. That’s kind of a bummer, since on weekends you usually want to sleep in until at least 9:00 am. Also, they provide a coffee maker in the room, but don’t supply water bottles.

Decided to stay at this hotel because of the convenience of having breakfast since we had a sports tournament to get to early the next day and they did not serve breakfast that day. So if having breakfast is crucial, this is not your hotel.

Everything was great but the breakfast offered wasn't as expected. From the review's I thought it would be fresh but we didn't care to much for it. The eggs were dry and the pancakes not fresh. Otherwise we were very pleased with the hotel.

Best breakfast I ever had at hotel! So many options. The room was clean as well. I would definitely stay there again.

The stay was good and the hotel was clean. The only downside was that on Sunday breakfast ended at 9:00 AM, which was a bit of a bummer since it felt too early to really enjoy a relaxed morning.”

The hotel is very well run. It is a new property, very clean. Rooms are nice and spacious. Nice breakfast, very friendly staff.

Not happy that breakfast ended so early especially on the weekends. Not allowed to bring food to room so husband couldn’t bring me something to eat since i sleep in. Train although out of hotels control was tough so early in the morning.

The hotel I spotless and the rooms are very comfortable. The staff are friendly and helpful and the property is well maintained. Breakfast prepared by John was super! He made you feel as though you were re getting a home cooked meal made with care. We will stay again. Thank you.