MainStay Suites Oakbrook Terrace - Chicago

This property is currently being updated. If you don't mind a little dust in the common areas, this is a great place. We spent 3 nights here and would definitely stay again.

Loved the friendly staff and was able to find many eateries at a short distance. One thing I would say is that there should be some more parking spots available

already quite large parking lot available but general noise The residents of this hotel also do not maintain Mmmm peace and culture besides the fact that there is a parking lot between the windows gives such a noise and that is why it is not too quiet

Very large property, plenty of parking. Room was clean with nice kitchen area. Breakfast was good and for the same price I would stay here again.

Nice people and quiet stay. Outdoor pool was an eyesore and not in use. But overall fine stay.

Under construction

Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.

The hotel was very nice and very clean but they allowed a huge party in the parking lot until 11 PM. Bright lights on, veryloud and management did nothing.

I am a PRO class soccer referee and I often stay at this hotel if I have my own games in this area there is always a good price and also always a pleasant check in. In which a woman named Debra always leads the way, she is really professional and really always very kind, energetic and so precise in her work and as a welcome she always adds a bottle of drinking water. As for the area itself and the hotel itself, now between the parking lots they are building some building and there is then noise and quite a lot of dust and other rubbish but the rest is at a good level quite clean room quite good The furniture is generally clean only that e.g. for two people there are only two towels and e.g. my wife does not use a hair dryer she just turns it off and puts it in a towel so we simply missed one towel. There is also a disadvantage of this hotel that the check out hour ends at eleven o'clock although I left the hotel a little earlier but it is certainly inconvenient for some people who e.g. go to the airport at later hours. next thing is breakfasts are generally also at good hours but it was like that today for example there were no flavored teas which I personally like at some point there was no fruit and they also did not bring fresh ones and only put a few old soft bananas almost inedible what is the choice of food it was even at a good level and you could choose something for yourself but in this hotel it is fashionable to make omelettes and these omelettes are always with che

The property is next to a Home Depot. Lot doesn't feel super safe. Other than that, the beds were as comfy as Veneitian Las Vegas. Firsr floor seemed a little loud/sketchy. 3rd floor was great. Nice and quiet. Super clean breakfast area. Halls smell a big of cigarettes despite it being non smoking. Check in manager was wonderful.

My husband and kids were in town attending a funeral. The good reviews were NOT accurate. The ONLY good thing about this hotel was the sweet and helpful lady at the front counter who tried to help my husband and kids find a halfway decent room. Unfortunately, she was not successful. The room was dark and dingy. It was WAY too small to cram two queen beds in. The bathroom did not look like it was cleaned. The shower was stained. There were pubic hairs in the shower door track. The AC didn’t regulate at a comfortable temperature. It kept turning off. The tv would lose connection. The beds did not seem to have clean sheets. There were many strands of hair in one of the beds!! My husband and kids were so tired from traveling all day and did not want to sleep there. My daughter cried because she wanted to leave. They put towels on the pillows because they didn’t trust the cleanliness of the sheets, especially after seeing the hairs. They were all up before 6 am, and couldn’t wait to get out of there. I felt helpless because it was a non refundable room. It was NOT worth $180.

It was good in general, but I could find a lot of hair on the shower, sink and even on the toilet, it is very disgusting to remove the hair from someone else with your hands…. It is a must that the bathroom is cleaned impeccable…

The room was very clean, the bed was so comfortable. I wish I stood an extra day. The breakfast in the morning was terrific. Everything was hot and ready to go including the coffee. I would definitely stay again.

Overall nice, and very nice breakfast but our hallway had trash on floor both days we were there.

Room was okay. Issues are that the bathroom had someone else’s hair in it, towels weren’t clean and room floor was so sticky. The doors have over an inch gap, so you hear everything and everyone. Elevator was so loud I could hear anytime it was in use. The pillows on the king bed are half the size of a standard pillow. Would not stay again because there’s many other hotels in this area.

Room was not clean.

There was water damage on the floor of the living space the floor was flexing up, likely because the shower is wheelchair accessible and the bathroom flooded every time we showered and the water didn’t drain to the drain in the room. The shower curtain was moldy and the bathroom was not clean I found that out when I was mopping up the soaked floor with our towels.

The room itself is nice but there was mold in my bathroom. There is no vent which is the cause to the issue probably. We had to move all of our stuff after we unpacked.

Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.

Bathroom had hair and lint on floor.. no fan in bath… very damp.., no shower gel as complimentary use. Breakfast ok.

Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with "oh well" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.

The rooms are very nice & very clean. Love the kitchen too!

The room was clean. The only problem (not really a problem) was that there was no ventilation in the bathroom. So it got pretty humid in the bathroom after a shower The check in and breakfast area was quite a distance from the assigned room but we were told we could park close to the room so that really wasn’t an issue either.

Okay, small room, flooring not very clean. Expensive for the type of room

The breakfast was pretty good. Hot cheese omelettes, sausage, biscuits and gravy, and of course the typical BYOW (build your own waffles). Complaints: Hallway on 2nd floor smelled strongly of cigarettes, like a smoker lives there, long term. The wall heater in the room had cold air from outside leaking in, so the thermostat wasn't working properly. Set the temp to 55 degrees, but the heater kept turning on anyway & causing the room to be very warm. It so warm it was difficult to sleep.

The room was clean and comfortable. It looked liked it was newly renovated. Staff was great, breakfast was "real" not that cheap stuff at other hotels. The only reason it got a 4 was because the internet was horrible and i needed it for work so I had to tether to my cell phone and the lighting was aweful in the room. One small lamp on tje counter and one small arm like lamp on the night stand. It was pretty depressing. It wouldnt have been so bad for one night, but definitely not more.

Very large property, plenty of parking. Room was clean with nice kitchen area. Breakfast was good and for the same price I would stay here again.

Room was okay. Issues are that the bathroom had someone else’s hair in it, towels weren’t clean and room floor was so sticky. The doors have over an inch gap, so you hear everything and everyone. Elevator was so loud I could hear anytime it was in use. The pillows on the king bed are half the size of a standard pillow. Would not stay again because there’s many other hotels in this area.

I loved the variety of restaurants and stores around the area. The internet was a little spotty for me, but I connected my VPN and it worked fast. The bathroom was a little dirty, but it wasn’t too bad. Lovely stay!

The room was very comfortable I had access to anything I wanted to needed. Noise level was excellent!!! Very quiet and the blackout curtains really were super to have. Easy access to what I needed to do with a little retail therapy thrown in.

Staff had the speed of a snail finding me a new clean room because my room wasn’t ready upon arrival. Ended up makingme late for my dinner reservation.

Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with "oh well" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.

Checking in was seamless and the room was clean and very put together. The front desk gave me a few bottles of water which was thoughtful if you know what i mean that gesture means alot. The staff is pleasant. Its alot of restaurants and stores around

-We stayed 7 nights at this hotel and since we arrived the first impression was bad, there was no one at the front desk so looking for a person to help us we found the person drinking alcoholic drinks with another person who was not a hotel worker at the back of the front desk, she acted as if nothing had happened and served us in a very poor manner -Of the 7 nights they only did room service on 1 day and why did we do it otherwise it would never have been done and it was a bad service they only made up the bed they did not change the sheets or clean it was only a change of towels and they threw away the garbage -Breakfast is the same every day - Our room was apartment type and the kitchen had very few cooking utensils so if you go for a room like this be prepared to bring your own utensils - the rooms are not in very good condition, I was even able to find several small cockroaches. We stayed there for work and the hotel is actually in a very good area but it is not worth the price

We chose this hotel due to the proximity to Rush for a medical appointment. Pros: Location (near many restaurants and shops) Parking Cons: Poor customer service Once housekeeping staff leaves, you can’t get sheets or any other items besides towels

Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.

Front desk staff was top notch. Room just in need of some TLC which I did discuss with the front desk. I would stay here again.

friendly and helpful staff

Debra was very helpful and offered all services

Excellent and responsive staff

Nice room and helpful friendly staff. Conveniently located.

Get location.

Great location, and clean rooms. No complaints for me. Will be back.

We chose this hotel due to the proximity to Rush for a medical appointment. Pros: Location (near many restaurants and shops) Parking Cons: Poor customer service Once housekeeping staff leaves, you can’t get sheets or any other items besides towels

Loved the friendly staff and was able to find many eateries at a short distance. One thing I would say is that there should be some more parking spots available

The hotel was booked online. Some times it is difficult to determine whether the location is close to where I needed to be during the day. It was only 15 minutes away as it turned out. I did not check in until after 11:00 pm and was very tired from the 500 miles of driving. Check-in was very quick and easy and the desk clerk was very helpful with how I could get to my room with the least amount of effort. The room was clean and the ac was running and on 69 degrees which made the room very uncomfortable from the start.

I loved the variety of restaurants and stores around the area. The internet was a little spotty for me, but I connected my VPN and it worked fast. The bathroom was a little dirty, but it wasn’t too bad. Lovely stay!

We stayed at this hotel twice, on our way to and our way back from Minneapolis. We live in Ohio. We chose it because it made our trip easier-- it's away from Chicago freeway traffic yet convenient for getting into and out of the area. We previously lived in a nearby town, so we knew the location would work for us. Both times, the rooms were very nice and clean. Staff was pleasant and helpful. The breakfast was very good.

The property is next to a Home Depot. Lot doesn't feel super safe. Other than that, the beds were as comfy as Veneitian Las Vegas. Firsr floor seemed a little loud/sketchy. 3rd floor was great. Nice and quiet. Super clean breakfast area. Halls smell a big of cigarettes despite it being non smoking. Check in manager was wonderful.

Great value and location, easy access to Yorktown and Oakbrook shopping centers, and the Morton Arboretum. Convenient kitchenette. Very clean, great staff, good breakfast. My request would be for another lamp in the room as there are none over the kitchen sink and one by the bed.

Nice clean room. Comfortable bed. Will stay again if in the area. Breakfast was not great- the usual fair.

The room was very clean, the bed was so comfortable. I wish I stood an extra day. The breakfast in the morning was terrific. Everything was hot and ready to go including the coffee. I would definitely stay again.

Only stayed 1 night. Room was clean and looked like the pictures. Breakfast was ok.

Overall nice, and very nice breakfast but our hallway had trash on floor both days we were there.

The hallway needed to be vacuum. The breakfast wasn't the best.

Very large property, plenty of parking. Room was clean with nice kitchen area. Breakfast was good and for the same price I would stay here again.

The breakfast was decent. Sausage, waffles (you can make) some days bacon, oatmeal and other continental breakfast items.

We stayed at this hotel twice, on our way to and our way back from Minneapolis. We live in Ohio. We chose it because it made our trip easier-- it's away from Chicago freeway traffic yet convenient for getting into and out of the area. We previously lived in a nearby town, so we knew the location would work for us. Both times, the rooms were very nice and clean. Staff was pleasant and helpful. The breakfast was very good.

Great breakfast.

Bathroom had hair and lint on floor.. no fan in bath… very damp.., no shower gel as complimentary use. Breakfast ok.