Hotel Thomasi Express

Excessive and nonsensical rules, making the guest experience highly unpleasant: • Breakfast & Access Control: An extra card is required for breakfast and must be used even to exit the area. There is a turnstile system in place; if you leave to use the restroom, you cannot re-enter the restaurant without requesting permission from the reception. • Key Card Issues: Every time a guest leaves the room, even without leaving the hotel premises, they must stop by the front desk to "recharge" the key card. • Parking & Security: The facial recognition system at the parking exit is non-functional. We are constantly dependent on the reception staff just to drive out of the hotel. • Housekeeping: To have towels changed before the two-day mark, a formal request must be made to the front desk, yet again. Specific issues with our room: • Plumbing: The toilet flush is malfunctioning. • Climate Control: The air conditioning is not working properly. • Hygiene: There is a foul odor coming from the drains. • Acoustics: The room lacks soundproof windows, despite facing a busy avenue. • Lighting: The blackout curtains are insufficient.

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