Hostal Tena Ñaui

The condo had a really nice view and was very clean. We forgot to arrange for check-in before we got there, but everything turned out fine. The location is very serene, yet just a two minute drive from the more busy part of the city. It was 95F (35C) degrees there, and the air conditioning worked very well thankfully.

Large room, clean, with a terrific view. Exceptional value

The staff are incredibly rude here. We arrived and they said that we have booked a room with a shared bathroom (my booking made no mention of this) but she said they didn’t have any shared bathrooms left so she would put us in a private for one night and the next night we would need to swap. I made the booking months ago so it isn’t my fault they didn’t reserve the correct room for me so I refused to move for the inconvenience. Our Spanish limited and we were trying our best to communicate, also using Google translate where needed and the receptionist was smirking and laughing at us and very dismissive, asking another guest to translate instead. Overall, very rude! They charged an extra $5 per person for their tour to be in English. Breakfast is very basic and the terrace is run down and looks nothing like the photos. It’s far out of the centre (30 minute walk) and not safe to do without taxi. The WiFi is terrible. Take your money somewhere else.

We ended up staying here for a total of almost 2 weeks. We would stay here and then check out to go do treks in the jungle, but then always return to this hotel. The property is beautiful, kept in perfect condition. Everything is very clean, there is always hot water. They have a free baggage storage service, that's nice. The staff were all very friendly, helpful. The kitchen is well stocked, lots of pots and pans, dishes etc. There's a nice outside area where you can sit and enjoy a view of the city. Because we kept checking in and leaving and coming back, we got to stay in a total of three rooms, all the rooms that we have seen were really nice. All of them are out of direct sunlight. All the rooms are very spacious. One nice thing is that they ask that you keep your shoes just outside the main entrance, but you can walk around in sandals. This is part of why the floors and everything else are so clean and beautiful. And it also establishes that you can trust the place, your stuff is safe sitting out by the door. The hostel is maybe 15 minutes walk away from the main part of the city, it's just removed enough so that you don't have the noises of the city around you and it's peaceful. It has a really great view over the city, there are some little shops and restaurants just a couple minutes walk away. We really enjoyed our stay here and if we come back, we will definitely stay here again and recommend it to our friends.

They tried to take 30,- $ more! Even though breakfast was included, the tried to charge me and than they canceled the breakfast the last morning. Guess they did not like that I wrote them that we have a contract via Expedia. They told me that they did not know the person who tried to take more money and the possible chef did not even say halo. Last day the unknown person was there again with a big grin. Never again!!! If you like to get what you booked-just forget it!!! We managed to cancel the 14 days and I left.