Upjohn House Inn

Esperienza da dimenticare! Nel documento di prenotazione c’era la richiesta di contattare la struttura in anticipo nel caso in cui l’ospite dovesse arrivare dopo le 19:00. Abbiamo cominciato a mettersi in contatto con l’hotel 2 giorni prima dell’arrivo in tutti i modi: compilato la form direttamente sul sito della struttura, inviato un’email, un messaggio tramite Expedia stessa, abbiamo chiamato l’hotel che sempre aveva segreteria telefonica (abbiamo registrato un messaggio vocale) e la loro struttura madre Henderson Castle Inn dove, oltre le chiamate, abbiamo mandato anche 2 SMS senza mai ottenere alcuna risposta da nessuna delle due strutture. Allora cominciamo a chattare con operatori di Expedia che provano a contattare l’hotel, ma non riescono, nessuno risponde. Allora un’operatrice ci dà l’email personale del proprietario dell’hotel, inviamo subito una lettera, nessuna risposta. Alla fine arriviamo all’hotel e NON TROVIAMO NESSUNO alla reception, rimaniamo senza sistemazione, costretti a soggiornare nell’altro hotel. Inoltre, l’Expedia diffonde le informazioni false su questo hotel, perché il check-in e la colazione avvengono a 6,5 km di distanza!!! Chiedo il rimborso totale a Expedia per il servizio non utilizzato ed Expedia si rifiuta di rimborsare . Truffatori entrambi!!! Per fortuna, ho pagato con PayPal che mi ha rimborsato fino all’ultimo centesimo. Se avessi pagato con la carta, avrei perso i soldi. State attenti!

The room was nice, the bath facilities were odd, the singlet and bathtub were in the same room as the bed, a “divider” was provided for privacy. The tub had no shower curtain. I understand it is a converted home, however a shower curtain would be possible.

I wouldn't stay here again. The check in process was confusing and requires you to go to a second location aside from where you're staying in order to check in. For that reason alone I'd avoid this place. But there are plenty of others. The lock on the external door was sticking the very first time I attempted to enter. This required an employee to open the door from the inside. There is no guarantee this lock won't stick when you're trying to get rest after a night out. There is no shower in the room I stayed it. The toilet is in a closet as others have mentioned and the sink is on the far side of the room. It was an interesting place but seriously this went terribly and it almost went so much worse. Don't roll the dice on this place.

Checked in at The Henderson Castle as required and offered to move from original Upjohn B&B room to a room in the Castle. Staff were very friendly and helpful. The Castle, grounds and historic contents were beautiful. Rooms are not ideal- uncomfortable despite pretty furnishings and the “shower” was awkward/dysfunctional. Breakfast and bar was nice.

Great property we had an amazing time and we would love to come back!!