Disappointing experience. We had to pay an additonal 676 nok ($90) for linen and towels. This was not communicated to us at the time of booking. We had no choice but to purchase the linen, otherwise we'd be sleeping with pillows and blankets that are very unhygienic. How many people decided to not pay this unnecessary charge and slept on the beds without linen? Disgusting. The woman at reception blamed it on the owners. However, the hotel management makes money on the selling these 'packages'. Awful check-in experience. We were handed a package with nothing but a room key and map to the property (you check-in at the hotel hajfell, about 5 minute drive away). We get to the apartment, no wifi password? We have to drive back down to the hotel reception to get it. She acts surprised, like i should know the password. Then the sauna dosen't work. We had to drive back down to ask for assistance. No instructions for anything. Why give us an empty package? Do we take out the garbage? Where? What are the expectations? Beds are VERY uncomfortable. Pillows are small and flat with no support. Wooden frames that stick up because the mattress is so thin. My feet would not fit in the bed, so I banged my legs on the frame all night. Its like a child's bunkbed. The kitchen and dining area is nice. Fully stocked. Living space is also nice. It has a fun alpine vibe. I just couldn't get over being swindled and charged for items that should be included. Like paying for cutlery at a restaurant
Disappointing experience. We had to pay an additonal 676 nok ($90) for linen and towels. This was not communicated to us at the time of booking. We had no choice but to purchase the linen, otherwise we'd be sleeping with pillows and blankets that are very unhygienic. How many people decided to not pay this unnecessary charge and slept on the beds without linen? Disgusting. The woman at reception blamed it on the owners. However, the hotel management makes money on the selling these 'packages'. Awful check-in experience. We were handed a package with nothing but a room key and map to the property (you check-in at the hotel hajfell, about 5 minute drive away). We get to the apartment, no wifi password? We have to drive back down to the hotel reception to get it. She acts surprised, like i should know the password. Then the sauna dosen't work. We had to drive back down to ask for assistance. No instructions for anything. Why give us an empty package? Do we take out the garbage? Where? What are the expectations? Beds are VERY uncomfortable. Pillows are small and flat with no support. Wooden frames that stick up because the mattress is so thin. My feet would not fit in the bed, so I banged my legs on the frame all night. Its like a child's bunkbed. The kitchen and dining area is nice. Fully stocked. Living space is also nice. It has a fun alpine vibe. I just couldn't get over being swindled and charged for items that should be included. Like paying for cutlery at a restaurant
