Relais Masseria Villa Cenci
From
200 US$
/nat
Vælg datoer for at se priser og tilgængelighed
From
200 US$
/nat
Om dette overnatningssted
Fra en terrasse og en have kan du nyde den skønne udsigt, eller du kan drage fordel af rekreative tilbud, såsom en sæsonbestemt udendørs pool. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester o...
Parkering
Restaurant
Swimmingpool
Ikkerygerværelser
Roomservice
Renseri
Lokation
Strada Prov Per Ceglie Messapica - Contrada Carperi, Cisternino, Italien
Itria-dalen (0.1 mil)
Palazzo Lagravinese (1.6 mil)
Porta Piccola (Piccola Gate) (1.6 mil)
San Nicola Pataras Kirke (1.6 mil)
Normannisk-schwabisk tårn (1.7 mil)
Villa Comunale di Cisternino (1.7 mil)
Værelsesmuligheder
15
Suite
Værelsesoplysninger
1 Dobbeltseng
Sover 2
431 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
20
Superior-værelse
Værelsesoplysninger
1 Dobbeltseng
og 2 Enkeltsenge
Sover 2
237 ft²
KlimaanlægWi-Fi (Gratis)Separat stue
16
Standardværelse til 3 personer
Værelsesoplysninger
1 Dobbeltseng
og 1 Enkeltseng
Sover 3
344 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
10
Standardværelse
Værelsesoplysninger
1 Dobbeltseng
og 2 Enkeltsenge
Sover 2
291 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
Gæsteanmeldelser af Relais Masseria Villa Cenci
8.8
Fantastisk
Baseret på 120 verificerede anmeldelser
Faciliteter
9.1
Rengøring
9.5
Værelser
9.5
Service
9.2
Lokation
9.3
Spisning
9.5
Hvem overnatter her?
2
James
30. sep. 2025
·
Overnattede 4 nætter
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
On arrival no one advised regarding an issue with the swimming pool. We were shocked to go to it and find the pool bright green in colour. We enquired at reception and were advised the pool was being tested routinely and it was safe for guests to use. Staff advised it had been like that for 6 days and was due to grass cuttings blowing into the pool. We did not use the pool as we had safety concerns. The next day I asked to speak to the hotel Director regarding my concerns but he was not on site and reception staff did not know when he would visit next. I asked if the hotel had informed the ASL (local health authority) of the bright green pool issue and the fact that it was open for use but I did not receive an answer. I suggested the pool needed to be closed for guest safety, a notice informing guests of the issue and further testing for bacteria. Within an hour my suggestions were implemented and they starting to drain the pool. I never did get to use the pool during my 4 day stay and I never did get to speak to the Hotel Director about the issue. The hotel itself is in a beautiful setting and the guest facing staff extremely pleasant. Actions by Hotel Management in responding to the bright green pool issue was not to my personal standard as in my view guest safety is their highest priority. The trip was spoiled not so much by the lack of use of the swimming pool (mistakes do happen) but the response to the issue and lack of availability to Hotel Management.
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Priser for kommende datoer
november 2026
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december 2026
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