KOKO HOTEL Tsukiji Ginza

The hotel room is clean and big enough for 3 adults. Just the lobby and reception area are not comfortable enough to welcome guests. Too mussy and too many suitcases stored at the lobby, make us feel like in a very low stars hotel. Only 2 washing machine there, not recommend to wash clothes there.

The elevator was very slow, and the poor soundproofing made it hard to relax or get a good night's sleep.

Don’t book the lowest cost room! Literally closet-sized. NO suitcase storage, no free space & NO room for any furniture, not even a footstool. No closet - only three pegs in the wall. In fairness, the sq footage was clearly stated, but I had no idea there were hotel rooms this small anywhere! Had to move into a larger room due to terminal claustrophobia. Good News - clean rooms, good Japanese breakfast buffet (no breakfast alternatives anywhere near this hotel), helpful, efficient English speaking (sort of) front desk staff. Four hi-tech washers & inefficient dryers available with automatic soap included. Location a bit isolated but still relatively convenient. Taxis arrive in under 5 minutes, and the front desk is happy to call one for you. Average taxi fare to almost anywhere is $28 but fairly priced since there is no tipping! You MUST make sure you have your destination written in Kanji (thank God for Google) because all cab drivers are totally dependent on electronic maps. Without a written destination in Kanji they cannot find ANY location by name! Remember, there are almost NO street numbered addresses. GREAT 3 table Indian & curry restaurant “Local Spicy Sit-Ra” 1/2 block away hidden in a side alley. Definitely worth looking for, but nearby ‘Italian’ and ‘French’ eateries are snobbish, overpriced, & require reservations. Lawsons and 7-11 within 2 blocks. One block from the interesting, sprawling Tsukiji Fish Market & shopping. Won't return primarily due to location.

The elevator operated slowly, and the room is lack of sound insulation made it difficult to rest...

The room with the king size bed was barely bigger than the bed itself, but the A/C worked amazing, the internet was decently fast, and the toilet seat was heated (a nice surprise!). The front desk staff was pleasant and helpful and there was included breakfast as well as a microwave available on the 2nd floor common area. Good location as well.

Beds were very hard and a single pillow per bed provided. Had to ask for more pillows. Lighting at vanity needs to be improved, an alternative would be to provide a smaller lit mirror for makeup etc. The eco friendly policy of hanging towels for replacement outside the door makes the corridor look very cluttered. The concierge desk always smelled like cigarette smoke. All the luggage at the entrance foyer makes the foyer unwelcoming. The lounge for ping pong and darts was unavailable for use on 12/31 and 1/1 due to the holiday. I didn’t understand this. The proximity to tsukiji and Ginza was nice, but I expected more for the price point.

They need more washing machines; two washing machines are not enough for the entire hotel. It was very difficult to find time to wash my clothes.

The hotel rooms are small, as all Japanese rooms are. We loved the quiet location, with easy access to buses and the Gray line. The hotel is blocks from the Tsukiji Fish Market, where we often visited for fresh sushi, strawberries, ice cream, mochi, and Tamagoyaki (Japanese Rolled Omelette). The hotel is a bit dated, but it has darts and ping pong for guests.

Laundry area is small and dryers didnt work, staff were great. Hotel was very clean. Including breakfast was important but very limited options. There is not really anything other then 7-11 or family mart for any other breakfast options near by.

프론트 직원들은 친절했고 객실 관리도 아주 깨끗했습니다. (3일에 한번씩 하우스키핑, 그 외엔 휴지통과 수건 교체) 위치는 지하철역까지는 조금 걸어가야 하는 편이며 1분거리에 있는 버스 정류장에서 4, 5-1/2를 통해 긴자, 유락초, 도쿄역 등에 접근이 가능합니다. 인근에 2-3개의 편의점이 있습니다. 우리는 외식을 하지 않을 경우에는 편의점에서 도시락 등을 사서 호텔 2층에 있는 휴게공간에서 간단히 취식을 하였습니다. (마이크로웨이브 있음) 4인실 (성인기준)에 투숙했는데, 침대 하나는 소파겸용 침대였고 모든 침대들이 편하고 좋았습니다. 방에서 바라본 외부 뷰는 스마다강 건너 지역의 고층아파트 외경이 볼만했고 바로 앞에는 뭔가 공사를 하고 있었는데 저희는 그런 뷰에 전혀 개의치 않아서 불편함은 없었습니다. 화장실과 세면대/욕조가 아예 분리되어 있어서 이용이 편했습니다. 대형 티비에 유튜브 시청이 가능했고 동그란 테이블이 두개 (큰것 하나, 작은것 하나)를 간단히 음료를 마신다던지 물건을 둔다던지 하는 식으로 활용했습니다. 조식은 신청하지 않아 모르겠습니다. 3층에는 세탁기와 건조기가 각 2대가 있고 저희는 일주일 이상 투숙이라 한번 이용했는데 사용자들이 조금 있긴 했습니다. 건조기는 용량이 크지 않아 그런지 30분 한번으론 안되고 2번 이상 돌려야 했습니다. 어느 곳을 여행하든 가성비 있는 4인실을 구하기 쉬운편이 아닌데 (저희는 아파트나 에어비앤*를 선호하지 않아서) 여기는 가격조건도 적당하고 넓고 깨끗하고 편리하게 사용할 수 있어서 좋았습니다.

Perfect hotel. Clean rooms very helpful staff. I would recommend.

The bathroom smell bad. Every time we got back from outting the bad odour is strong. It is not decent to the room price. So bad!!

Very clean facility.

It's a hotel located close to the old fish market and a short walk from Ginza and Tokyo station. 11 floor with many floors per floor. Schools also use this hotel so it felt like a dormitory with noise late in the evening. As for the rooms, not too small or too big. Both in the rooms and common area, they have to work on their cleaning, lots of dust everywhere, mold and dirt. Compared to both how the country is clean and other hotels we stayed at, this one was terrible. Staff also didn't speak well English so it was difficult to communicate with them, I wanted to go to the lounge area and we got kicked out by the staff which was unpleasant. Breakfast was ok, we stayed there for 5 nights and they were changing menu from day to day. Cleaning, like most hotels now, saving on room cleaning calling it "eco-friendly" cleaning to save costs on cleaning staff.

Friendly staff, nice and clean rooms.

I like the Ginza area quite a bit, so was happy about the location. I wasn’t necessarily thrilled about the room or its amenities. I usually do a quick Lysol wipe down of any hotel i stay in and was surprised to find residue or dirt on every area of this hotel. Waiting for the elevators in the morning and afternoon during peak tourism time was not ideal. Again I like the area, and it fit the bill for having a place to stay, but in comparison to the other hotels I stayed in while in Tokyo, not my favorite.

Very clean

清潔さの隙がまだある。

掃除が行き届いていなかった。

객실이 깨끗함

Likes: - In a quiet neighborhood. - felt safe and you can only go to the floor that your room is on. - Separate bed for each person (4 people in total) - bathroom and shower were a nice size and separate. quiet from the rest of the room. - 11am check out time. Areas of improvement - More washer and dryers would be nice. Plus having a way to view which ones are in use like other hotels would be great. - Being closer to a train startion would be great but it is close to a bus station. - No onsen onsite.

Room was clean but bed really small and hard.

Don’t book the lowest cost room! Literally closet-sized. NO suitcase storage, no free space & NO room for any furniture, not even a footstool. No closet - only three pegs in the wall. In fairness, the sq footage was clearly stated, but I had no idea there were hotel rooms this small anywhere! Had to move into a larger room due to terminal claustrophobia. Good News - clean rooms, good Japanese breakfast buffet (no breakfast alternatives anywhere near this hotel), helpful, efficient English speaking (sort of) front desk staff. Four hi-tech washers & inefficient dryers available with automatic soap included. Location a bit isolated but still relatively convenient. Taxis arrive in under 5 minutes, and the front desk is happy to call one for you. Average taxi fare to almost anywhere is $28 but fairly priced since there is no tipping! You MUST make sure you have your destination written in Kanji (thank God for Google) because all cab drivers are totally dependent on electronic maps. Without a written destination in Kanji they cannot find ANY location by name! Remember, there are almost NO street numbered addresses. GREAT 3 table Indian & curry restaurant “Local Spicy Sit-Ra” 1/2 block away hidden in a side alley. Definitely worth looking for, but nearby ‘Italian’ and ‘French’ eateries are snobbish, overpriced, & require reservations. Lawsons and 7-11 within 2 blocks. One block from the interesting, sprawling Tsukiji Fish Market & shopping. Won't return primarily due to location.

Great location, spacious bathroom, comfortable bed

Room is too small for 3 people. Third bed felt like it’s a cot bed. No room to put our luggages.

Comfortable bed, very little floor space for suitcases, world‘s tiniest hotel refrigerator.

The hotel is located near a hospital. Emergency vehicles with sirens come by all hours of the night to wake you. There is construction nearby so if you do manage to drift off the morning jackhammer will wake you. There is also a traffic cop that loves to blow the whistle first thing in the morning. Staff explained they will not move to a quiet room on the opposite side. Expedia will not help resolve this issue after I asked for help. We suffered through 4 nights here. Worst hotel experience we had in Japan.

No desk & chair. Inconvenient for computer works.

Rooms are small. Nowhere to place luggage in room so they block the walking area. Hotels main doors are locked at midnight, giving off an unsafe vibe. Spare towels and pillows are limited.

We had the standard twin so a bit larger than usual but what was strange was that there was no cupboards at all. Some hooks on the wall and that was it. So thankfully we had some room to leave our luggage open and we used it as the cupboard. No view from the room but comfortable otherwise. Location was good and breakfast nice.

Convenient location to train station and to Ginza shopping district. Plenty of restaurants within walking distance and multiple convenience stores nearby. Great staff.

The hotel itself was very comfortable and clean, and I have no complaints about the room—it was well kept and felt good to stay in. However, the service and the way things are run just didn’t give me that “home away from home” feeling. Everything about the process, from check-in to check-out, felt very industrialized, almost like you’re just another number in the system. For example, they charge you even if you check out just one minute late, and combined with the other strict rules they have in place, it creates a bit of an awkward atmosphere. While the property is fine and the comfort is there, the logistics and staff interactions just don’t give off the warm, welcoming vibe that makes you want to return.

It's a hotel located close to the old fish market and a short walk from Ginza and Tokyo station. 11 floor with many floors per floor. Schools also use this hotel so it felt like a dormitory with noise late in the evening. As for the rooms, not too small or too big. Both in the rooms and common area, they have to work on their cleaning, lots of dust everywhere, mold and dirt. Compared to both how the country is clean and other hotels we stayed at, this one was terrible. Staff also didn't speak well English so it was difficult to communicate with them, I wanted to go to the lounge area and we got kicked out by the staff which was unpleasant. Breakfast was ok, we stayed there for 5 nights and they were changing menu from day to day. Cleaning, like most hotels now, saving on room cleaning calling it "eco-friendly" cleaning to save costs on cleaning staff.

Everything was amazing the staff was very friendly and helpful ☺️

It was a pleasant stay and we enjoyed our time. But i think there should be some flexibility so far time for check in is concerned because quite a good number of customers travel from a long distance (like us, we traveled from uk and we were travelling for 48 hours) and they may reach early at the hotel. The hotel should not charge if customers reach a little early and if room is vacant then they should accommodate. It is a simple curtsy which really help people and they will appreciate. We found the people at the reception were not that friendly (particularly one lady who was quite harsh). They should know how to greet and they should have smiles on their face so that customers should feel very homely and will enjoy the stay from the beginning.

The receptionist was rude during check in.

Staff was not as friendly compared to other Tokyo hotels we stayed before

I’ll start by saying I’m not a complainer. But a few things should be noted about a hotel in Tokyo. 1. Staff at front desk were not helpful and some were actually unfriendly. This is strange. I’ve been to Japan many times and the front desk is usually OVER THE TOP nice (I just checked into the Village Kyoto and the front staff was fabulous and were so kind). For instance - my kids had a separate room and couldn’t find their key. I asked front for another key. The front desk said rudely (only 2 key per room - NO). I told them I can’t get in my room so they need to give me another. She argued again and said “2 keys per room”. I told her I will bring it back - just give me a key temporarily. She finally relented. I thought where are we Motel 6? 2. Always were typically scattered with a lot of crazy bags and housekeeping items in the morning. I would think there would be a more orderly way in Cleaner away for the maids to do their business without scattering bags all over the hallways. It look like a lot of the floors, especially on floor three where the washer was wasn’t vacuumed in a long time. 3. Breakfast - not great. Limited items. Coffee needs to be better. 4. Rooms - fine for Japan. Small. I ended up getting three rooms (2 for my kid’s and one for my wife and I) You think after spending so much money on the rooms with a hotel they could at least give me an extra key. Housemaid staff are very nice. 5. Location - outer part of Ginza.

Sadly i had to rate down this hotel based on their lack of customer service. I found (Reku) not sure of spelling to be particularly rude. One morning we had to leave at 7.10 for an excursion. Breakfast had started at 7am so we asked to take 4 crossing and small plastic tub of jam . We were told not possible. We have a 2yr old and a 4yr old and that also didnt matter. We had paid for breakfast and found their response rather rude and lacked customer service. Wish the hotel the best i wont be going back . I book a good 100 plus rooms a yr and found this gentlemen at reception particularly rude.

The young girl at the front was very helpful when we needed assistance with scheduling appointments and dinner reservations. She took her time to help us and was really courteous even when it good busy. The cleanliness of the room was a 10/10. Great location to Tsukiji Outer Market. Would stay here again on my next visit to Japan.

Very nice hotel a few minutes drive south of Tokyo Station. Tokyo was our last stop in our trip around Japan. The hotel staff were friendly, helpful and courteous, the room comfortable and quiet with nice amenities. Breakfast was very good, plenty of choices, both Japanese and western. Location very accessible to restaurants, shopping, and transportation (metro station was about 12 minutes walk away). The overall comfort and quality of the hotel greatly helped make the last stop of Tokyo an enjoyable one.

Great location near Tsukiji Fish Market! Short 15 min walk to Ginza. 5 mins to Tokyo Metro. Clean and spacoius rooms. Friendly staff.

Staff was friendly. Room was clean. Enjoyed the breakfast every morning. Close to the Tsukiji Outer market and train station. Convenience stores close by. Luggage transport available.

Nice clean quiet rooms. Primarily tourist property. About 10-15min walk from nearest train stations.

The hotel is located near a hospital. Emergency vehicles with sirens come by all hours of the night to wake you. There is construction nearby so if you do manage to drift off the morning jackhammer will wake you. There is also a traffic cop that loves to blow the whistle first thing in the morning. Staff explained they will not move to a quiet room on the opposite side. Expedia will not help resolve this issue after I asked for help. We suffered through 4 nights here. Worst hotel experience we had in Japan.

This hotel was a perfect selection for my family. We stayed here for 7 nights as our home base. We were able to walk to multiple subway stations to access all of Tokyo. The hotel was clean, safe and it was nice to return to a quiet area after a day full of exploring. There are so many great restaurants and coffee shops in the area. We explored all of Tokyo and highly recommend this area and hotel.

Rooms were very clean and hotel was walking distance to Ginza shopping. If you like seafood, the hotel is right across the street from the Tsujiki Outdoor Market.

Excellent, well priced hotel in great, convenient, quiet location. Lots of restaurants and convenience stores nearby. Close to fish market for fresh sushi. And easy walk to Ginza area for shopping. Nearby public transportation. And bonus, if you forgot little items like toothbrush or shaver, they have you covered. Totally recommend to stay here

Overall a nice, clean place near the Tsukiji Market, which is why I chose it. Super close to 7-11 and the bus line and a short walk to the metro. Breakfast was excellent. The beds are a little hard and the location is just okay for getting around Tokyo.

Decent hotel, close by the Tokyo fishmarket

Clean, but breakfast ends at 9:00.

The breakfast was good with good variety. The staff was always friendly and accommodating.

Very nice hotel a few minutes drive south of Tokyo Station. Tokyo was our last stop in our trip around Japan. The hotel staff were friendly, helpful and courteous, the room comfortable and quiet with nice amenities. Breakfast was very good, plenty of choices, both Japanese and western. Location very accessible to restaurants, shopping, and transportation (metro station was about 12 minutes walk away). The overall comfort and quality of the hotel greatly helped make the last stop of Tokyo an enjoyable one.

Rooms clean and breakfast selection was plentiful.

Good location, clean rooms, very small. Breakfast was good with lots of choices but when they say it shuts down at 0900 they mean it!

Clean Room, Spaces are a little bit small but it was okay. Breakfasts was good 😊

Clean room. Good breakfast. Professional staff!

Very nice hotel, excellent location. Breakfast was wonderful with lots of options. Staff was extremely helpful

Der Frühstücksraum war sehr kalt da nicht geheizt und die Einganstuer daneben. Zudem war es mehr eine enge Kantine. Die Früchte waren noch tiefgefroren, unglaublich. Aber auch der Rest war niemals 4 Sterne. Nie nie wieder.

Bra städat, ingen vidare frukost!