Hampton Inn & Suites by Hilton Port Clinton Catawba Island

★☆☆☆☆ Rude, disrespectful, and unprofessional management. I paid approximately $690 for three nights with my three children and my dog, including a pet fee. They advertise as “pet-friendly,” but our experience made that claim feel misleading. After barking complaints, I offered to cooperate and asked staff to call if it happened again so I could address it immediately. Management refused to reach an agreement. Instead, they threatened to remove my dog themselves and check us out. When I returned, my dog was calm and the room was in order. Management also claimed the room was destroyed, which I strongly dispute. It was clean and in good condition. We were required to leave and pay for another hotel. Thankfully, that hotel welcomed our family and dog with kindness and respect. Management here used an unpleasant tone and unprofessional language. They said that because it was private property, they could do whatever they wanted. They promised to charge only one day and one night but have not honored that agreement. Hotels.com tried contacting them without success. We appeared to be the only Hispanic family there. I observed white guests being treated courteously while we were treated dismissively. That difference left me feeling singled out and discriminated against. I would never return or recommend this property. Management should honor its billing agreement and take responsibility for this unacceptable treatment.

Hotel was very nice. Didnt use the gym or the pool but both were pretty nice. Breakfast buffet was actually pretty good and loved the noon checkout.

Location is great and hotel was nice. We would stay there again.

Excellent breakfast. Spacious room.

Stayed in a larger room with two queen beds and a couch which was so nice to have the extra space with 4 adults! Found a used washcloth on top of the shower curtain upon arrival which was somewhat disappointing because it makes you feel like the room may not have been cleaned properly but overall a good room!! The front desk staff were very helpful, friendly, and even funny! The outdoor terrace and fire pit was also very nice with a beautiful view as well. The seating had some stains on it but I’m sure that can be difficult to keep clean. Wish there was a bar and restaurant on site. Overall a great stay though!