El Colonial Hotel Open Bar Adults Only

The hotel was clean and in a great location. They offer complimentary drinks. The only downside is there is no elevator. Luckily our room was on the second floor.

This place is amazing, the staff is very nice and helpful. The roof has an amazing view of old San Juan. Our room was in the alley near a restaurant that played romantic brass and piano music all throughout the day.

Excelent

The hotel has the potential to be much better than it was. I will start with the positives : - great location , right in middle of old San Juan - 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine - Vibe in the lobby is amazing and welcoming. Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking. The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area. Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again.

The room was very dark and lacked even the basic essentials. Any time you needed water or hot water, you had to go downstairs to get it yourself. The staff were not particularly friendly or attentive. On one occasion, I waited at the bar for hot water while the person at the front desk remained on the phone and did not even acknowledge me. The only redeeming quality was the location. Other than that, the experience was disappointing.