Hotel Santa Maria

Centralt, charmigt och rent hotell! Bra personal

Tyvärr fungerade inte den bokade upphämtningen och jag avkrävdes också felaktigt betalning för en extra natt. (Även krångel vid återbetalningen.) I övrigt ett bra rum och läge samt trevlig personal.

Climatisation qui fuit et bruyante. Beauvoup de moisissure dans la salle de bain, odeur horrible. Personnel tres sympathique et accueillant

pas de transport pour acheminement à l'hôtel comme vu sur info du site

The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions.