The Swan, Streatley, Berkshire

Totally luxurious and relaxing experience. The surrounding river environment and villages idyllic. Well appointed room and comfortable bed. The Coppa can sting you a bit with service fees but good service food and atmosphere. Loved the Peirpont Cafe across the bridge for breakfast or lunch

The riverside setting is wonderful and design superb, but the hotel lets itself down with maintenence issues, and the enormous Coppa Club is beautiful but chaotic, serving food that can only be described as 'average' at that are definitely not, with friendly but poor service. I was part of a party booking a lot of rooms over different platforms, since the venue was near to a wedding we were attending. Unfortunately, several had issues. My daughter's initial room featured a constant, throbbing vibration neither she nor I could tolerate (it's inappropriate to offer it). A friend turned on her basin tap and if fell off in her hand. Both were offered alternative rooms. Room service was negligible: we came back to a shabbily made bed and nothing else addressed, such as dirty cups, and our milk wasn't replenished so I had to ask for more. Our room was great but there was no net behind the curtains so, since we were road-facing, we couldn't dress for the wedding in natural light. Other guests had nets. Some rooms offered free little pots of honey for guests. Ours didn't. It was odd. The worst bit? Dinner took more that an hour to arrive for some people and was no more than adequate. Breakfast was even worse: burnt offerings at exhorbitant prices, coffee that arrived after I'd finished eating. Staff were charming but seemed in a consant state of confusion. Despite all this, the hotel is almost perfect. But it needs to pull up its socks.

We had an evening meal in the Coppa restaurant which was a lovely restaurant with great views but the food was underwhelming and quite expensive. Chicken and just red cabbage and the chicken was greasy. We would not eat here again.

Fabulous location, great room and excellent staff

The property is lovely, scenic in beautiful surroundings. We stayed in a comfy double room for 1 night which was fine and we appreciated the amenities in the room (iron/ironing board, bottled water etc). It was generally clean, with some minor points. The soundproofing isnt great as you could hear people in the corridor and the neighbouring room but thankfully it was a peaceful night. The staff were friendly and overall it is a nice Hotel and I would stay again. We were dissappinted that breakfast was unavailable in the morning as it was fully booked. We did ask the day before and were told there was no need to book and to just go to the restaurant in the morning. We understand it was Mothers Day that morning but we should have been told to book a table for breakfast. The fact that we were hotel guests didnt mean anything.