OYO Hotel Lebanon MO I-44

I never got to stay at the hotel, so I wouldn't know. I cancelled (because the dog vomited and went #2 in the back of the car-all over everything I own and my 5 year old son- & we were going to stop for the night to sort out the mess before heading home for the holidays), repeat- I CANCELLED, this stay on the phone with hotels.com as well as in person with the guy working the front desk. Then I disputed the charge with my bank because they still hadn't refunded my $85 (I purchased the extra insurance to prevent this as well!).... It's now almost 3 months later& they kept my money for absolutely nothing, claiming I was a no show!!! I cancelled well within the limit with the only 2 parties involved & paid $20 extra to prevent this kind of outright robbery!!!! I HOPE YOU ARE PROUD OF YOURSELVES STEALING FROM A FRONTLINE HEALTHCARE WORKER & SINGLE MOTHER!!! Abhorrent!