Protea Hotel by Marriott Johannesburg Balalaika Sandton

This hotel is very convenient to me when I visit Johannesburg, however they are consistently let down by the poor attitude from the reception staff. Every request is greeted with a lack of enthusiasm, a surly uninterested attitude and an apparent desire to say no. Compare this to the team in the adjacent restaurant, the Bull Run, who are friendly and keen to provide service it makes you think the hotel should spend a bit more and recruit better staff.

While this isn’t the most luxurious or contemporary hotel, it feels very homely and public spaces are charming - as are the staff, who made us feel vsry welcome.

The shuttle bus driver was so lovely! Door men were helpful in regards to tours and baggage. Reception staff could learn a lot from them in regards to being friendly, professional and kind.

Not a holiday hotel but a business hotel with excellent links to mall and train station.

It’s not a holiday hotel, being in the centre of Sandton. We have stayed here many times and use it as a staging post. It’s a bit dated but the location is excellent with a shuttle bus to the nearby mall and/or train station.