Name: Hotel Puerta America
Address: Avenida América, 41, Prosperidad, Madrid, Spain, Madrid, Province Of Madrid, Spain
Rating: 8.45

Guest reviews

8.4

Very good

Based on 4,224 verified reviews

Who stays here?

Business

23%

Couple

52%

Family

10%

Group

8%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Puerta America, travelers praise the striking designer concept, friendly staff, and easy metro access, while many note dated areas, stained carpets or maintenance snags, and room designs that sacrifice practicality like tricky lighting controls or open bathrooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Maide

Jan 29, 2026

·

Stayed 3 nights

Clean and unique design

8

Ferney

Jan 29, 2026

·

Stayed 4 nights

Nice location, i would stay here again

8

Nicolle

Jan 3, 2026

·

Stayed 3 nights

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.

10

Neil

Dec 15, 2025

·

Stayed 1 night

Good

10

Gregory

Dec 15, 2025

·

Stayed 4 nights

Very helpful staff and beautiful interior design. A unique stay in Madrid.

Avenida América, 41, Prosperidad, Madrid, Spain

Location

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

San Camilo Hospital Quirón(1 miles)

Golden Mile(1.1 miles)

Paseo de la Castellana(1.1 miles)

Calle de Alcalá(1.3 miles)

U.S. Embassy(1.3 miles)

Azca Financial District(1.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 30.00 per day. Extended parking is also available at the same rate. Reservations are not required.

A buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 30 for adults and EUR 12.50 for children.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for ease of movement within the hotel.

The hotel is situated in Madrid's Chamartín district, within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. It is approximately 2.9 miles from Gran Via and 3.2 miles from El Retiro Park. Public transport options are available nearby.

Yes, there is a seasonal outdoor pool available. The pool is open from June 23 to September 15, and access is available from 11:00 AM to 8:00 PM.

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of EUR 60.00 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Hotel Puerta America

Amenities

Property description

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