Arbutus Hotel

The Arbutus Hotel takes customer service to a whole new level. The staff could not have been more helpful or friendly. The servers and receptionist were particularly attentive to my mother's gluten restriction with breakfast and dinner. The hotel is in a beautiful building with lots of intricate decorations and objects to look at. Our room, however, needed work. The heating came through an overhead fan that made noise every time the vents opened or shut, so I had to sleep with earplugs. The bathroom fan was also loud. The lights were confusing to operate, and one of the bedside lamps didn't work. The room was mostly clean, but the shower had some mold.

Top notch hotel with a great staff. It has an old-school vibe which is very charming. Great pub next-door that is more locals, which is nice versus all the tourist traps along the street.

Lovely overnight stay

The room was super spacious and every single staff member was exceptionally fun and kind. The bar was such a hit we literally went for one drink and stayed for 6 hours!

The quality of the hotel was exceeded only by the quality of the staff. Everyone was courteous, helpful and accommodating. The rooms were comfortable, especially the mattress, and the bathrooms crystal clean. And the breakfast was outstanding. The Arbutus gets our highest recommendation. I