Name: Copthorne Hotel Rotorua
Address: 328-348 Fenton Street, Fenton Street, Rotorua, New Zealand, Rotorua, Bay of Plenty Region, New Zealand
Rating: 7.4

Guest reviews

7.4

Good

Based on 1,000 verified reviews

Who stays here?

Business

6%

Couple

47%

Family

36%

Group

7%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Copthorne Hotel Rotorua, guests praise friendly staff, comfortable beds, and a quiet, accessible location, while noting the property feels dated with uneven maintenance across pools, lifts, bathrooms, and in-room amenities like air conditioning and Wi‑Fi.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Joon Ki

Feb 12, 2026

·

Stayed 1 night

The spacious area next to the swimming pool was a good place to have conversations. It was a bit disappointing, but the bar didn't work out, so I couldn't buy a drink. It was nice because it was clean and spacious.

6

Sue

Feb 9, 2026

·

Stayed 1 night

Showering was a nightmare not even any soap for the shower and the dispensers on the wall were empty. Then had to put a manky shower mat in the bath and stick it down to stand on. Very budget there was hair in my bed. Even the toilet button was sticky dirty. Never never again. The check in man was great.

10

Swati

Jan 29, 2026

·

Stayed 1 night

Swimming pool n spa

10

Abe J.

Jan 24, 2026

·

Stayed 3 nights

great

10

Justin

Jan 22, 2026

·

Stayed 1 night

Seamless checkin, staff were very helpful and friendly - kids and adults alike loved the heated pool and spa’s.

328-348 Fenton Street, Fenton Street, Rotorua, New Zealand

Location

With a stay at Copthorne Hotel Rotorua in Rotorua (Glenholme), you'll be within a 15-minute walk of Racing Rotorua and Rotorua Golf Club. This hotel is 0.5 mi (0.9 km) from Whakarewarewa Thermal Reserve and 0.7 mi (1.1 km) from Whakarewarewa: The Living Maori Village.

Racing Rotorua(0.5 miles)

Rotorua Golf Club(0.5 miles)

Whakarewarewa: The Living Maori Village(0.6 miles)

Whakarewarewa Thermal Reserve(1 miles)

Rotorua Central Mall(1 miles)

Te Puia New Zealand Maori Arts and Crafts Institute(1.1 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 14:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited.

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately NZD 35.00 for adults and NZD 17.50 for children.

Check-in is at 14:00 and check-out is at 10:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

The hotel is located in Rotorua's Glenholme district, within a 15-minute walk of Racing Rotorua and Rotorua Golf Club. It is approximately 0.5 miles from Whakarewarewa Thermal Reserve and 0.7 miles from Whakarewarewa: The Living Maori Village.

Yes, there is an outdoor swimming pool available, which is seasonal and open from January to December.

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age limits are not provided.

Copthorne Hotel Rotorua

Amenities

Property description

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