Hotel Palma Real

The hotel is in a good location for downtown accessibility. It is a 45 min walk or a 13 min Uber ride. The rooms are basic and clean. We had to be moved twice due to lack of hot water the in first room and the shower flooding the room the second room. The third room was good. The hotel staff that we connected with on these issues were very sympathetic and accommodating to get things right for us. The breakfast was good with 4 hot table options, an omelette and waffle table, fresh fruit and juices, cereal and yogurt and of course great coffee. The lounge bar was comfortable and a nice place to meet fellow travellers. The pool area is shared with the adjacent hotel property but the gym is in Palma Real property. The best part of Palma are the 2 concierges that we met and helped us navigate the highlights of San Jose and the surrounding area tours. They rate 6 stars.

Clean rooms, great service, accommodating. Very noisy - on 3rd floor you can still hear people talking on the street. The motorcycles and truck drivers engine sounds are loud enough to keep you awake so bring ear plugs.

The room was spotless, but what stood out was the helpfulness of the staff, particularly the concierge. We appreciated his assistance in resolving an issue with our car rental, even after we had checked out and left. Above and beyond expectations!

Was good

All good on hotel choice