I Residence Hotel Silom

Breakfast have been better before

Staff were nice but somewhat disorganized, asked for room changes/amenities but had to constantly remind them. Wi-fi was slow and unusable. First room we were assigned had a strong bathroom smell, but the second room we requested was fine.

Bad view. Hotel could be more fresh. Breakfast was very good.

First of all, the cleaning is a huge problem. I understand the hotel is old but the repaint dripped on shower rack and bath tub which makes it look quite disgustig. Shower head is very dirty, also not that functional. The day after they cleaned, I found they only made the bed, empty the trash and replace towel (one was ripped). I can still see the stains on floor and my hair on bathroom sink. Fortunately, the shower curtain is not mouldy. Second, the staff is very impolite. My local friend came for meals and drinks. The front desk yelled and asked for ID if we are going to room. We tried to explain that we are going out but she looked very suspected and continued the attitude. We understand it's hotel policy but yell is really unnecessary. Third, breakfast depends on personal preferences, not good as well. Forth, It's quite noisy outside, the AC in room as well, I need to turn off while sleeping, lower the fan speed helped a little. Finally, when I checked out to get my deposit back, the lady (I suppose she's manager?) threw the money without saying anything. I need to ask if it's done, then she turned away and nooded, we barely had eye contact, basically she was talking on walkie talkie the whole procedure and looked very annoyed, maybe she is too shy or tired, I dont' know. After all the complaints, maybe to consider again to choose this hotel, the location is great but for me, it will never be an option.

Strange hotel, need a complete refurbishment. Pool, Breakfast was the better part of the hotel.