Hotel Bernina

Very clean

Friendly staff, clean and comfortable room, good location

The check in agent was kind and pleasant and my registration processes fast and smooth. The hotel is centrally located to the bus station which was super convenient for me. The hotel has few amenities other than dining, and the rooms are rather basic and small however that is all that I required for my short stay, and the price point matched my needs. Breakfast is included and the variety was very good, particularly the fresh pressed juices. However, the breakfast attendant was extremely rude. I was not greeted at the entrance and after waiting I decided to seat myself. I was later told off and given unacceptable attitude as I inadvertently sat at the wrong table. Evidently there is assigned seating for each room number. I did not notice the sign at the entrance as the message in English was is much smaller print than the other languages. It was not necessary for the attendant to be so openly upset and rude to me for my mistake. I appreciate the need for order however I sat at the table late in the morning when the breakfast room was essentially empty. I really hope the hotel management provides training on customer service emphasizing various situations including what I described. I expect to be treated with respect, welcome, and curtesy, but experienced very much the opposite - as such I do not recommend this hotel.

Excellent reception. Good restaurant. Good starting to at least three trails on the mountain site. Nearby bus station to other villages. Room narrow, one has little place fo luggages and walking around. Only two glasses in bathrome no other in the room., no fridge or ice, water was only low-warm.

Great hotel in Pontresina! The room was beautiful and breakfast was great. Only had a short stay, but loved it!