Parque Balneário Hotel Santos by Castelo Itaipava - Image 1

Parque Balneário Hotel Santos by Castelo Itaipava - Room

Parque Balneário Hotel Santos by Castelo Itaipava

Name: Parque Balneário Hotel Santos by Castelo Itaipava
Address: Av. Ana Costa, 555, Gonzaga, Santos, São Paulo State, Brazil, Santos, São Paulo State, Brazil
Rating: 8.55

"Loved the bar"

"Well located"

"Loved the pool"

"Excellent in-house restaurant"

"Plenty of shopping options nearby"

"Accommodating staff"

Amenities

Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Dry Cleaning

Show all

Property description

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and a banquet hall.

‌

Guest reviews

8.6

Fabulous

Based on 3,104 verified reviews

Who stays here?

Business

21%

Couple

28%

Family

39%

Group

4%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Parque Balneário Hotel Santos by Castelo Itaipava, guests consistently praise the beachfront location and rooftop pool with views, while noting dated areas, slow or crowded elevators, occasional noise, musty odors in places, and unreliable in‑room Wi‑Fi.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Eliane

Apr 1, 2026

·

Stayed 1 night

Excelente

6

Randi

Mar 25, 2026

·

Stayed 2 nights

The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!

10

Jeffrey

Mar 22, 2026

·

Stayed 1 night

Excellent location across from beach. Near many restaurants and shopping. Staff was great

10

Patricia

Feb 11, 2026

·

Stayed 1 night

The Lobby was Beautiful, the staff was Friendly, Helpful. The room was spacious and accommodating. The Breakfast was a wide variety of foods, and delicious. The coffee was fabulous!

10

ANDRE MARTIN

Jan 10, 2026

·

Stayed 1 night

Excelente

Av. Ana Costa, 555, Gonzaga, Santos, São Paulo State, Brazil

Location

With a stay at Parque Balneário Hotel Santos by Castelo Itaipava, you'll be centrally located in Santos, a 3-minute drive from Gonzaga Beach and 5 minutes from Santos Harbor. This hotel is 6.3 mi (10.2 km) from Pitangueiras Beach and 0.1 mi (0.1 km) from Shopping Parque Balneário.

Gonzaga Beach(0.1 miles)

Flag Square(0.1 miles)

Shopping Parque Balneário(0.1 miles)

Beach Edge Gardens(0.1 miles)

Boqueirao Beach(0.1 miles)

Miramar Shopping Center(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

Have a question?

Instant AI responses are based on hotel information