Mia Casa Hotel

Very convenient in quiet neighborhood with friendly staff.

Never mind. I have posted this review on google. ----- I am traveling to Hong Kong to visit my family. When I arrived at Hong Kong, it was really late at night. I didn't want to wake up my mom late at night so I decided to stay in a hotel for one night. Hong Kong has a system for inbound traveler. The goal is to make sure inbound travelers are clear of COVID before they can visit crowd places such as restaurants. When a traveler arrives at Hong Kong, they are assigned an "amber" health code which indicates they are not clear for all COVID testings yet. After 3 days, if the traveler continues to be tested negative of COVID, the health code will be changed to blue. I made a reservation to stay at Mia Casa Hotel for one night. Shortly after I completed the reservation, the hotel sent me a message telling me that they only accept people with blue health code. When I was looking at the hotel information at Expedia, this is not mentioned at all. Since all inbound travelers will have amber code, the hotel won't let me stay with them. However, I didn't know beforehand when booking on Expedia. At the same time, the reservation is not refundable. I feel like I have fallen into a trap. They won't let me stay and they won't refund me. After contacting Expedia a *few* times and waiting for over 2 weeks, the issue was resolved. But I would look somewhere else to avoid the trouble.

Receptionists seem very inexperienced and they are forgetful. They were discussing that they have messed up the previous clients room keys meanwhile they were assisting me to check in, they also couldnt allocate my booking and had to take my phone for the detail and then they also forgot to return me my phone until I asked. (Without apologizing). The whole check in process took me about 20 mins without any one ahead me. The cleaning staff started to clean the other rooms next to our room from 8am and the vacuum cleaner was extremely noisy. The cleaning staff also used the vacuum cleaner or the cart to hit on my room many times which I thought there was someone knocking my door. I couldn’t sleep or relax at all. The cleaning staff was also talking really loud on phone at the backstairs which I could hear it from the room. The hardware is fine but there are dirt and hairs at the crack and also under the bed and table. The location is nice and the food around is good too. But I definitely won’t stay in this hotel anymore due to these services and inexperienced staff, they need proper trainings.

交通方便，又近海邊，吃東西夠方便

飲食方便，交通都很方便，近海邊