Name: Thames Riviera Hotel, Sure Hotel Collection by Best Western
Address: Bridge Road, Maidenhead, England, United Kingdom, Maidenhead, Berkshire, United Kingdom
Rating: 7.35

Guest reviews

7.3

Good

Based on 2,060 verified reviews

Who stays here?

Business

25%

Couple

44%

Family

18%

Group

7%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Thames Riviera Hotel, Sure Hotel Collection by Best Western, travellers praise the scenic riverfront setting and generally friendly staff, while noting dated areas, maintenance lapses, and mixed cleanliness that vary notably between rooms and buildings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Ronald

4 weeks ago

·

Stayed 3 nights

The room was small because of the price, but it smell of cigarette smoke and sewage.but the bathroom was clean and all standard toiletries were supplied.The £10 a night charge was ridiculously

10

Elaine

4 weeks ago

·

Stayed 2 nights

We had a meal in the restaurant one evening and it was good. The staff were very pleasant. The room was spacious and clean modern en suite. Only downside was the bathroom extractor wasn’t working and it looked like some maintenance was ongoing because we could see up into the void above and our headboard could have done with a deep clean. Saying that, my daughter’s room was great. The hotel is in a fantastic location on the river, with a circular walk which crosses over a little footbridge and all within 15-20 minutes drive from Windsor.

6

Lucy

5 weeks ago

·

Stayed 1 night

Room 203 has damp on the wall and smells of damp. Outside the windows are the hotel air conditioning units so the room has constant noise. The walls are also very thin so you can easily hear other guests. The room is a good size though. The mattress needs to be replaced and a tv remote provide. The room was clean. The staff are friendly and the breakfast was very good. The view from the restaurant was stunning.

8

JeanNoël

Apr 29, 2026

·

Stayed 1 night

Friendly approachable staff, room was tidy, tbf overall external appearance needs a touch up, but the service and room were nice, tidy, and no issues.

10

mark

Apr 19, 2026

·

Stayed 1 night

Second visit since February, staff are superb, can’t do enough for you. Perfect base to visit Windsor from, will definitely return again.

Bridge Road, Maidenhead, England, United Kingdom

Location

With a stay at Thames Riviera Hotel, Sure Hotel Collection by Best Western in Maidenhead, you'll be within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. This hotel is 0.1 mi (0.1 km) from Thames River and 11.1 mi (17.9 km) from Ascot Racecourse.

Thames Path(0.1 miles)

Thames River(0.1 miles)

Maidenhead Railway Bridge (Maidenhead Viaduct)(0.3 miles)

Stanley Spencer Art Gallery(2.7 miles)

Bray Marina(2.8 miles)

Dorney Court(2.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of GBP 10 per night. Reservations are not required.

Full breakfasts are served for a fee of approximately GBP 12.00 per person. Breakfast hours are weekdays from 7:00 AM to 9:30 AM and weekends from 8:00 AM to 10:00 AM. Children aged 12 and younger eat free breakfast.

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

The hotel is located in Maidenhead, just 0.1 miles from the Thames River and within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. It is also close to various attractions such as Maidenhead Railway Bridge and Stanley Spencer Art Gallery.

Children stay free when occupying the parent or guardian's room, using existing bedding.

Thames Riviera Hotel, Sure Hotel Collection by Best Western

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Thames Riviera Hotel, Sure Hotel Collection by Best Western.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Thames Riviera Hotel, Sure Hotel Collection by Best Western