Irazú Hotel & Studios

I gave this place another chance. After i wasn’t happy the first time. Well i should have just stayed at a motel 6. No hot water, ac shuts off hot room. I let staff know. All they could say was I’m sorry. I spent good money for an sorry.

I’ve stayed here before. I wrote a bad review over a year ago about this place. I thought I’d give them another try. Boy do i regret it. Fist the AC shuts off on its own and the room was not kept cooled at all. Horrible especially when it was so humid. Second, no hot water again. I told the staff. All they can say was I’m sorry. I work for my money to enjoy my stay a I’m sorry doesn’t make it right. It’s time they offer me a refund or something better. I will be writing to the manager again because apparently he/she was not in

Nice Pool and Jacuzzi

Very kind helpful staff. Very good room service, timely , organization. Very good location because located to Gold'Gym available to guests and a casino. The only bad that I noticed there were flies in the brunch area.

Overall, my stay was acceptable, but there were a few areas that could be improved. I was assigned a first-floor room in a section that appears to be in the process of renovation. The hallway carpets and the room furnishings felt quite worn, and the view faced a construction storage area. It would have been helpful to be informed about this at check-in. The bed was also somewhat olde, and the bathroom in my room was configured for accessibility. While I appreciated the functionality, I would have preferred being offered a standard room option. I considered requesting a change, but I had already unpacked. Access to the restaurants and the more convenient Uber pickup area required going upstairs and crossing to another section of the hotel, which was slightly inconvenient from my location. That said, the staff was courteous, and the property seems to be working on improvements. With updates to the rooms and clearer communication at check-in, the guest experience could be much better.