Novotel Santos Gonzaga

Name: Novotel Santos Gonzaga
Address: Av Dona Ana Costa, 473, Gonzaga, Santos, São Paulo State, Brazil, Santos, São Paulo State, Brazil
Rating: 8.43

"Convenient location"

"The pool was great"

"Superb restaurant"

"Rooms were clean and comfortable"

"Staff provided great service"

Amenities

Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking

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Property description

Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

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Guest reviews

8.4

Very good

Based on 1,219 verified reviews

Who stays here?

Business

16%

Couple

26%

Family

47%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Novotel Santos Gonzaga, guests consistently praise the central location and many highlight courteous staff and a good breakfast, while some also describe aging conditions, musty odors, and periods of operational strain when the hotel is busy.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

marcos r melo

Apr 13, 2026

Stayed 2 nights

Antonio

Feb 14, 2026

Stayed 1 night

Nice Hotel, very clean staff very kind delicious breakfast and nice location

Chunjie

Feb 13, 2026

Stayed 1 night

Clean

Luke

Feb 10, 2026

Stayed 1 night

At first the room had water on the floor and it appeared the lights weren't working in the bathroom, but that may have been due to my error. The light switches were so confusing and certain ones had to be turned on in the main entrance in order for any of the other lights to be turned on. Maybe I'm just not used to that and it's standard.

Andre

Dec 12, 2025

Stayed 1 night

Av Dona Ana Costa, 473, Gonzaga, Santos, São Paulo State, Brazil

Location

With a stay at Novotel Santos Gonzaga, you'll be centrally located in Santos, a 1-minute drive from Gonzaga Beach and 6 minutes from Santos Harbor. This hotel is 6.5 mi (10.5 km) from Pitangueiras Beach and 0.2 mi (0.4 km) from Miramar Shopping Center.

Miramar Shopping Center(0.2 miles)

Hospital e Pronto Socorro Infantil Gonzaga(0.2 miles)

Shopping Parque Balneário(0.2 miles)

Flag Square(0.3 miles)

Beach Edge Gardens(0.4 miles)

Boqueirao Beach(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Valet parking is also offered at a fee of BRL 35 per day.

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately BRL 76 per person.

The property allows pets in specific rooms only, with a fee of BRL 100 per pet, per night. Service animals are exempt from fees.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

The property is centrally located in Santos, just a 1-minute drive from Gonzaga Beach and 6 minutes from Santos Harbor. It is also 0.2 miles from Miramar Shopping Center and 6.5 miles from Pitangueiras Beach.

Yes, the property features an outdoor swimming pool. It is operational year-round, but specific seasonal availability details are not provided.

Children are allowed at the property. Parents or legal guardians traveling with children under 18 years must present the child's birth certificate and a photo ID at check-in.

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests and any associated costs.

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