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Grayton Hotel by Blazon Hotels - Room
Grayton Hotel by Blazon Hotels - Room
Grayton Hotel by Blazon Hotels - Reception
Grayton Hotel by Blazon Hotels - Restaurant

Grayton Hotel by Blazon Hotels


Amenities

  • Parking

  • Airport shuttle

  • Restaurant

  • Swimming pool

  • Room Service

  • Valet Parking

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Property description

Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless int...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Grayton Hotel by Blazon Hotels, guests frequently praise modern, spacious rooms and good value, note a location handier for Old Dubai than beaches, and appreciate amenities like a pleasant pool area and inviting bars.

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Facilities

Good

Cleanliness

Mixed

Service

Friendly

Location

Convenient

Was this helpful?

2

Samiya

IAN-logo

Jan 6, 2026

·

Stayed 2 nights

This was one of the worst hotel experiences I have had in years of international travel. We had a prepaid booking and arrived late in the evening, only to be denied check-in because I did not have my passport with me. My passport was accidentally left at my brother’s place, two hours away, but my husband had his passport and I presented a driver’s license with photo, which is a government-issued ID accepted worldwide. If this hotel has a strict policy requiring passports for every guest, that should be clearly communicated in the booking confirmation or pre-arrival emails. It was never mentioned anywhere. You cannot enforce a hidden policy on tired guests at night and leave them stranded. What made this situation far worse was the horribly rude and unprofessional behavior of the receptionist (a lady at the front desk). Instead of handling the situation with basic courtesy or empathy, she coldly suggested that my husband could go to the room while I stayed in the lobby. That is not just unreasonable — it is humiliating. Hotels.com contacted the property directly to help resolve the issue, yet her attitude remained unchanged and dismissive. Even if the hotel chose to stick to its policy, there is a respectful way to decline guests. This was not it. I have traveled to over a dozen countries and visited the UAE 7–8 times, and I have never encountered this level of hostility and lack of basic hospitality at any hotel.
This was one of the worst hotel experiences I have had in years of international travel. We had a prepaid booking and arrived late in the evening, only to be denied check-in because I did not have my passport with me. My passport was accidentally left at my brother’s place, two hours away, but my husband had his passport and I presented a driver’s license with photo, which is a government-issued ID accepted worldwide. If this hotel has a strict policy requiring passports for every guest, that should be clearly communicated in the booking confirmation or pre-arrival emails. It was never mentioned anywhere. You cannot enforce a hidden policy on tired guests at night and leave them stranded. What made this situation far worse was the horribly rude and unprofessional behavior of the receptionist (a lady at the front desk). Instead of handling the situation with basic courtesy or empathy, she coldly suggested that my husband could go to the room while I stayed in the lobby. That is not just unreasonable — it is humiliating. Hotels.com contacted the property directly to help resolve the issue, yet her attitude remained unchanged and dismissive. Even if the hotel chose to stick to its policy, there is a respectful way to decline guests. This was not it. I have traveled to over a dozen countries and visited the UAE 7–8 times, and I have never encountered this level of hostility and lack of basic hospitality at any hotel.

10

govindji

EXP-logo

Oct 29, 2025

·

Stayed 7 nights

Clean room. Staff helpful and bar service excellent
Clean room. Staff helpful and bar service excellent

10

JONATHAN

IAN-logo

Aug 7, 2025

·

Stayed 2 nights

Fantastic place with very helpful and efficient staff. Room was spacious and great value for money. The area in which the hotel is situated is a bit far from the main tourist sites but worth it.
Fantastic place with very helpful and efficient staff. Room was spacious and great value for money. The area in which the hotel is situated is a bit far from the main tourist sites but worth it.

10

Julien

IAN-logo

Jul 7, 2025

·

Stayed 2 nights

Great room, good service
Great room, good service

8

HARUKA

EXP-logo

Apr 4, 2025

·

Stayed 2 nights

Low cost and high quality, but location is a little bad.
Low cost and high quality, but location is a little bad.

12 A Street, Al Mankhool Bur Dubai, Dubai, Al Mankhool, Dubai, Dubai (and vicinity), United Arab Emirates

Location

A stay at Grayton Hotel Dubai places you in the heart of Dubai, within a 5-minute drive of Dubai Creek and BurJuman Mall. This spa hotel is 1.3 mi (2.2 km) from Dubai Museum and 2.8 mi (4.5 km) from Dubai International Convention and Exhibition Centre.

BurJuman Mall(0.3 miles)

Meena Bazaar(1 miles)

Dubai Museum(1 miles)

Textile Souq(1 miles)

Grand Mosque(1 miles)

SMCCU Sheikh Mohammed Centre for Cultural Understanding(1 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 12:00


Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free valet parking is available on-site, and there is limited parking as well. No reservation is required for parking.


Continental breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately AED 65 for adults and AED 45 for children.


No pets and no service animals are allowed at this property.


Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in is available for a fee, subject to availability.


A roundtrip airport shuttle is available for a surcharge of AED 200 per vehicle (one-way, maximum occupancy 3). Guests must contact the property in advance to arrange the transfer.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about accessible rooms and bathrooms are not provided.


The hotel is located in the heart of Dubai, within a 5-minute drive of Dubai Creek and BurJuman Mall. It is approximately 1.3 miles from Dubai Museum and 2.8 miles from the Dubai International Convention and Exhibition Centre.


Yes, the hotel features an outdoor heated pool. Pool access is available from 7:00 AM to 7:00 PM.


Up to 12 children can stay free when occupying the parent or guardian's room, using existing bedding.


Rollaway beds are available for a fee of AED 150 per night. Requests for extra beds must be made in advance and are subject to confirmation.


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