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<section><h2>How search works</h2>Our goal is to help travellers plan and book their stays with confidence.<br></br><br></br>We work with a wide range of trusted travel providers to show you the best available accommodation options and prices.</section><section><h2>How we rank hotels</h2>When you search, our system ranks results based on several factors designed to highlight the most relevant and highest-quality options.<br></br><br></br>These include:<ul><li>Price and value for money – competitive deals and offers.</li><li>Hotel popularity – how often the property is booked and rated by travellers.</li><li>Location quality – how close is the property to attractions and amenities.</li><li>Guest reviews – ratings and feedback from other users.</li><li>Availability and deal quality – offers with strong availability or better terms may appear higher.</li></ul>Our aim is to show you the best value stays, not just the cheapest ones.</section><section><h2>How we rank offers within a hotel</h2>When a hotel is available through multiple providers, you may see several offers for the same property.<br></br><br></br>Their order depends on:<ul><li>If it's our deal or one offered by our partners</li><li>Total price (including taxes and fees where possible)</li><li>Flexibility (e.g., free cancellation or pay later options)</li><li>Competitiveness of the deal</li><li>Payments we receive from providers</li></ul>Some providers pay us a commission when you book through us.<br></br><br></br>This may influence the order in which their offers appear, but our priority is always to present transparent and trustworthy choices for travellers.</section><section><h2>Transparency and coverage</h2>We aim to show clear, accurate prices and details for each offer. However, not every travel provider in the market is included.<br></br><br></br>We're continuously expanding our partnerships to bring you more choice, but some hotels or rates might not appear in our results yet.</section><section><h2>How to refine your results</h2>You can customise your search to fit your travel needs.<br></br><br></br>Use filters and sorting tools to:<br></br><ul><li>Sort by price, guest rating, or distance</li><li>Filter by property type, amenities, or cancellation policy</li><li>Explore the map view to find stays in specific locations</li></ul>These tools help you control how results appear and focus on what matters most to you.</section><section><h2>How we make money</h2>We earn revenue mainly through commissions paid by travel providers when you complete a booking through our site.<br></br><br></br>We also earn revenue from ads, which may occasionally appear in your search results.</section><section><h2>The bottom line</h2><ul><li>We help travellers find and book hotels easily and confidently.</li><li>Search results are based on price, popularity, reviews, and competitiveness.</li><li>Some providers pay us commissions that can influence offer order.</li><li>You can always adjust filters and sort options to see what suits you best.</li><li>Transparency and fairness guide how our search works.</li></ul></section>

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<section><p>This FAQ was generated by OpenAI’s artificial intelligence and may be inaccurate, offensive, or biased. It is not reviewed, so you should not rely on this information without checking its accuracy and reliability yourself.</p><br></br><p>VIO.com is not responsible or liable for the content, quality, accuracy, reliability, or availability of this FAQ.</p></section>

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Taxes and fees are generally recovery charges paid to partners (e.g. hotels).

A mandatory local tax will be collected by the property either at check-in or check-out.

Mandatory local taxes and/or fees will be collected by the property either at check-in or check-out.

Charges payable at the property are mandatory taxes set by local authorities and/or property imposed fees. These will be collected by the property at check-in or check-out, regardless of where you book.

This property charges a mandatory resort fee that will be collected either at check-in or check-out. This fee may cover access to certain amenities and services offered by the property.

Includes mandatory taxes (like sales tax or VAT) that {brandName} collects and pays to tax authorities.

Taxes and fees are generally recovery charges {brandName} pays to its partners (e.g. hotels).

What you will need to pay to complete the booking of the Frozen Deal.

{hotelName} in {place}

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Your account will be credited after completing your booking. The amount of Cash Back depends on the final booking value. You will be able to see the complete amount of Cash Back in your profile on karmanow.com.

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The Ritz-Carlton, Charlotte

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