Sunscape Dominicus La Romana - All Inclusive

Very beautiful resort, room was very clean and comfortable. I like that there was a coffee shop opened 24 hours.

Our 9th trip to DR. We can compare. This was average. Stuff used to welcome, smile, greet, help. Not anymore. Parks clean, room clean, one shampoo in shower, Ala card food good, buffet under average, entertainment good, beach chairs, towels terrible, need more towels maybe to clean and rotate, all beach chairs covered in the morning. coffee shop long wait, pool bar closing at 6, start closing-cleaning at 5. Not every bar has beer, some bar has sour beer. Sewer smell in dining areas. Lot of stones in the entrance to sea.

So I recently stayed at the Sunscape and must say the stay was enjoyable from dining, to the pool, and beach. I have stayed at many all inclusive and must say I really have no complaints. Yes there are some areas that could use a face lift but I saw crews working diligently to make those renovations. Would I stay there again. Most certainly and the butler we had Jose was absolutely amazing from sun up to sun down.

We enjoyed our stay at the Sunscape very much. Yaritza in the sun club cafe was awesome! the staff were really nice all around. The hotel was very well kept for the most part. The pool pumps didnt seem to workthe kids water park was not working while we were there

It was a great getaway for our family and my daughter's first all inclusive resort. The beach was beautiful and clean, but there were some rocks in the water, I'm glad we brought our water shoes. The room was comfortable and clean and the staff were very helpful. We really enjoyed the Sun Club lounge and ammentiies. We also loved the entertainment and watching the nightly shows such as the circus night and the white party on the beach. The only complaint I would have is that is was hard to reserve spots, cabanas, pool side seats with shade. My husband had to get up early and use our towels from the previous day to reserve shade. The pool also left a terrible green stain in some of our bathing suits from not being cleaned enough. We stayed mostly at the beach every morning because of this reason. My daughter loved the kids club water slides too. I would definitily recommend this hotel and give it 4 stars.

We spent 14 days at this resort. It was our yearly reunion, my birthday as well as my brother in law’s. We’re glad we chose this place. The beach was rocky but water shoes solved it for us. Our maid Carmen Santana was great! Came to clean our room and bathroom likewise refilled our refrigerator daily. Masseuse Orbida is very good that we went for another massage before we went home. Activities by the pool, beach, plaza and parties, dancing everyday. Shows at the theater also varies. As for the food, you’ll definitely find something to your taste. 2 buffet restaurants and several ala carte restaurants, not to forget the grill restaurant, snack truck and 24 hrs coffee shop. Bars everywhere! We’re well traveled, been to many all inclusive hotels and this hotel is worth it. You look for fun and enjoyment and you’ll find it.

Overall good, but ongoing construction on site and next to the building where we stayed made us sacrifice the feeling of complete comfort. Also the room left a lot to be desired with very strong marks of unfinished renovation.

We had a great time with our two daughters at Sunscape in May 2025. The food was great, I was a bit worried after reading all the negative reviews, which is the only reason why I wanted to leave a positive review as I thought they were unfair. all of the food in the Buffet and the two restaurants- tiki taco and Chopsticks was excellent, the food that they cooked on the beach tasted great as well. the property is very very clean and taken care of. The Staff was very pleasant and attentive, all of us do speak Spanish, so I’m not sure how it is for non-Spanish people. The kids amenities- the water slides, the playground and the kids club are awesome. The kids club had many fun activities and our daughter loved going there. The only downiside was that the beach does have rocks, plenty of them. So you will definitely need water shoes. You don’t be able to swim without them and it wouldn’t be safe. You can also walk to the Dreams with is 5 min away and se there, there are 0 rocks on their side. For me it didn’t matter that much, my husband was very bothered by the rocks. However, overall the hotel and the experience was great.

Many read the reviews to know what issues to look for… so here are mines: 1. Biggest issue is the SMOKING. Per customer service, smoking is permitted in all open area. Which means almost everywhere. I have asthma and smoking makes it hard for me to breathe and throat gets itchy. The majority of the guests are smokers and the minority like myself are non-smokers. Feels like the smokers are catered to more as you have to find areas you are not exposed, or speak up and ask guests to move when they decide to come to your area. The resort should create one area where those who smoke can go. This is a family resort with many kids. Everyone is exposed to second hand smoke. For this reason, I will not return or recommend. Only If the resort makes stricter rules with smoking will I return. 2. Unable to get a lounger in the beach or pool unless you go at 5-6am. The workers tries to help but all chairs have hotel towels and the waters are empty. People hold them and leave. 3. Only 3 restaurants so the wait is long. You are lucky if they give you a beeper to notify you when your table is ready. No beeper and you are not on the list. Last night I went at 6:30pm, got a beeper and wasn’t called until 8pm. During that time the line is long with 50-60 people waiting to get to the hostess. Resort needs faster service. Your entire night is waiting to get into a restaurant. That means you miss the shows and entertainment. Those are my top 3.

Room had nice view of pools and ocean. Pools were clean and grounds were very tropical and clean. The ocean was clear, clean soft sand beach, plenty of lounge chairs. Loved selection of restaurants and buffet always had good choices. Really enjoyed the nice staff and activities were plentiful for all age groups from kids to teens to adults. Had a lot of fun and enjoyed entertainment too. Room was average but clean. Would enjoy going again!

I stayed 4 nights and 5 days and my room was cleaned once and that me counting a towel change and the bed made on the day before I checked out

El Hotel es 3 estrellas sin ofender. La comida es horrible,mala calidad y los menus bien pobres.Los pasillos sucios y llenos de moscas y abejas muertas,la piscina nunca la vi limpia como debe ser,abejas que te volaban hasta en la cabeza en el bar de la piscina. La gente si muy burba atención, como todo dominicano.No regresaria aqui mas.

Our 9th trip to DR. We can compare. This was average. Stuff used to welcome, smile, greet, help. Not anymore. Parks clean, room clean, one shampoo in shower, Ala card food good, buffet under average, entertainment good, beach chairs, towels terrible, need more towels maybe to clean and rotate, all beach chairs covered in the morning. coffee shop long wait, pool bar closing at 6, start closing-cleaning at 5. Not every bar has beer, some bar has sour beer. Sewer smell in dining areas. Lot of stones in the entrance to sea.

Great excellent very well kept clean and organized

Our stay at Sunscape wasn’t pleasant. The check in process was disorganized and long. Plus, we did not received a nice friendly welcome. Rooms were clean and roomy. Food was bad, dishes that were supposed to be hot were not. There were flies and bees in several of the dishes. One of my daughters even got a stomach bug as a result. Drinks were made with cheap alcohol. Several days, early in the afternoon they run out of certain types of drinks. Really…, how does a hotel in the Caribbean run out of Piña Colada and mojitos at 4:30 pm! Additionally, at the beach snack bar, the ran out of certain food, and only offered tiny hamburgers (buns almost twice the size of the meat), hotdogs, fries and nachos (with what seamed like leftover over bottom of the bag chips). But the worst part was there were never chairs available at the pool or the beach. Guess would leave their towels overnight and claimed their spot. Thus, it was very difficult to find a spot on the beach or pool to relax. Very stressful! Lastly, on our last day we ordered a bellhop to assist us with our luggage. We waited 35 minutes and no one came, we ended up taking our own luggage down from the 3rd floor of building 10, pretty far from the front desk in a 90 degrees heat. We will not be staying at this hotel ever again or recommending it.

It was a great getaway for our family and my daughter's first all inclusive resort. The beach was beautiful and clean, but there were some rocks in the water, I'm glad we brought our water shoes. The room was comfortable and clean and the staff were very helpful. We really enjoyed the Sun Club lounge and ammentiies. We also loved the entertainment and watching the nightly shows such as the circus night and the white party on the beach. The only complaint I would have is that is was hard to reserve spots, cabanas, pool side seats with shade. My husband had to get up early and use our towels from the previous day to reserve shade. The pool also left a terrible green stain in some of our bathing suits from not being cleaned enough. We stayed mostly at the beach every morning because of this reason. My daughter loved the kids club water slides too. I would definitily recommend this hotel and give it 4 stars.

In our room, the sink with sticky and the air was it was dripping down. We had to call maintenance. The tub was Glass was hitting each other like it was gonna break so I called down and they came up to repair it and my refrigerator didn’t have a bar across so you open enough if you put something there, things will fall out. I was not pleased with the place. No, I never go back and needs a lot of updates. they was not very friendly there was two people, though that I can go to and get the help that I need that was Lewis at the front desk and they call this young lady name machine she worked there did a lot of different activities. She was great.

Cuisine needs improvement, daily room cleaning is erratic, in our 14 days of stay 4 roaches appeared inspite of not bringing in food/ snacks in the room. Having difficulty in exchanging currencies. Emergency kits like bandages & antibiotics were so expensive. Staff were service oriented & friendly. Enjoyed the daily events & activities.

muy buena la atención de las personas, ademas no se de desesperan por la propina (como pasa en otros hoteles de dominicana). El personal de seguridad muy atento a todo. La comida buena y variada. Muy entretenido los eventos que arman durante todo el día. La bebidas no es un fuerte del hotel, las gaseosas no tienen gas ni buen sabor, las sirven con poco hielo por mas que les pidas hielo extra. La limpieza de las habitaciones es excelente, no asi la del resto del lugar. Por ejemplo, usan el mismo trapo para limpiar todo, desde las mesas hasta el interior de las maquinas y utensilios de cocina o barra. Lo mas desagradable es ver al personal de cocina que va al baño con el delantal de cocinar, no se lo retira para ir al baño.

Room had nice view of pools and ocean. Pools were clean and grounds were very tropical and clean. The ocean was clear, clean soft sand beach, plenty of lounge chairs. Loved selection of restaurants and buffet always had good choices. Really enjoyed the nice staff and activities were plentiful for all age groups from kids to teens to adults. Had a lot of fun and enjoyed entertainment too. Room was average but clean. Would enjoy going again!

The rooms need maintenance, the building also need maintenance, the room we were staying in had a roof leak. had to relocate to another room. The whole resort needs to be upgraded. The staff and everybody in the resort was really great, they seem to go above and behind their job, that is what made the vacation.Our butler , Saul was the best. Even on his day off he was busy planning our day. He made the differance.

Staff and front desk were rude I called the front desk for replacement batteries 3x before having to walk down and get them myself. Purchased tropical view rooms only to be put in the middle of the courtyard facing another building Housekeeping didn’t bring fresh towels or washcloths the entire stay. Thankfully I had washcloths in my luggage that a friend recommended to bring. My mother whom is handicapped hand to climb three flights of stairs as there are no elevators.

At lot of improvements. But need to improve the bathroom

Positive: Confortable w/AC Coffe Shop, Beautiful and pleasant beach area. Restaurants. Negative: Many mosquitoes and 1 of our rooms had trouble with the WC, hotel maintenance couldn't fix it completly.

This rating is not about liking it’s about listing the correct information when booking it. The room was dirty and beds had tiny bugs on them and women lipstick on pillow cases. The TV had no cable and nobody sent yo fix it. Also the toilet was not flushing it was broken. I have a video of this. I expect to be reimbursed for part of this stay as I will be contacting my credit card company.

Ocean view swim out room was spectacular. We had a better time in our room than around the rest of the resort. Beautiful resort. Service is very hot or miss. I would not go back because the of the food selection.

The rooms are very very hot constantly sweating and no AC

All was wonderful - the only small discomfort was our room, it smell like paint but that was all..

When I was checking in, I requested the upgrade and they told me that I have to pay like 50 per person daily which is a crazy amount when I had thought that I was a VIP client! They talked me that Expedia didn’t communicate to them that I was VIP, clean room Now the hotel room itself it is a disappointment I am very dissatisfied with the room because I’ve never stayed in a hotel room that a bathroom is so small anytime I’m in the toilet I’m scared of getting hit by someone coming in and opening the door. The view was excellent, I want to say they promoted that there’s a 24 hour cafe with ice cream and there’s no ice cream. when we were leaving yesterday I believe they were bringing ice cream to the cafe.

Room had nice view of pools and ocean. Pools were clean and grounds were very tropical and clean. The ocean was clear, clean soft sand beach, plenty of lounge chairs. Loved selection of restaurants and buffet always had good choices. Really enjoyed the nice staff and activities were plentiful for all age groups from kids to teens to adults. Had a lot of fun and enjoyed entertainment too. Room was average but clean. Would enjoy going again!

The best: people (workers) The worst: Very bad administration. They have to train the personal specially in restaurants. People do the best themself. Need to train all personal.

The rooms need maintenance, the building also need maintenance, the room we were staying in had a roof leak. had to relocate to another room. The whole resort needs to be upgraded. The staff and everybody in the resort was really great, they seem to go above and behind their job, that is what made the vacation.Our butler , Saul was the best. Even on his day off he was busy planning our day. He made the differance.

Hands down most confusing layout I’ve ever seen in a resort. The staff was way less than inviting. Every time we ate we were half way done before getting our drinks. Just not fun vibe you usually get at resorts. Rooms were just ok. Restaurants were very good. Buffet didn’t have enough selections. Was just okay. I’ve gone to less expensive resorts with more fun and way better service.

First time in this hotel/area everything was amazing and our butler José was amazing!! He helped my now fiance propose and helped set everything up! Definitely ask for him, he was great! 10/10 will come back to this resort again in the future!!

We enjoyed our stay at the Sunscape very much. Yaritza in the sun club cafe was awesome! the staff were really nice all around. The hotel was very well kept for the most part. The pool pumps didnt seem to workthe kids water park was not working while we were there

I didn’t like how the resort gave a hard time before helping. I had to tell the staff there several times I paid too much money to come there for them to not want to be more helpful. The balcony doors to the rooms didn’t lock. The internet was HORRIBLE‼️ The restaurants weren’t open for lunch. House keeping didn’t want to give wash clothes. The rooms didnt supply toothpaste. The kitchen looked like it needed work done to it. The refrigerator in the kitchen was a mini frig. As much money as my family pays to come there we couldn’t get room service unless we were V.I.P. I needed to make a call to my bank in the United States & the staff/manager gave me such a hard time helping. It was extremely frustrating. Overall it was the worst resort I’ve been to & I would not return. I also would NEVER recommend this hotel to anyone‼️

We arrived at the hotel we were bounced around between different check in areas. After about 30min they told us we were going to be “bumped” to another property which was 15min away from where we were with the explanation that they had overbooked the hotel. We were not informed about this prior to arrival and were not given any opportunity to choose this option. After another hour of back and forth bouncing us between various people they allowed us to stay at the property we had originally booked which we agreed. They finally gave us keys to our room and informed us that they were going to “bump” the next people that arrived because of us. Our room was not an “upgrade” room even though we were classified as “SunClub” status. The facilities were ok but the food was the most atrocious and non ingestible we have ever been served at an all inclusive. The food options were extremely limited per meal. We were told we had premium liquor options but were never informed they were only available in the VIP lounge between 10a-10pm. Every other bar in this “inclusive” resort served what might be the most diluted alcohol from an unrecognizable brand. The $200 credit that was supposed to be offered to us had a ton of limitations and restrictions. The options were only available in set amounts but ultimately you’d have to pay to use the coupons. “All-inclusive” but seemed there was an unspoken rule of having to tip all the time at bars or you’d be ignored or given poor service.

The property was in good condition. Two things I did not like was our room was not ready by 3PM as advertised. We did not get into our room until after 4pm. Additionally check in and check out took a very long time. If you could find a way to automate those procedures that would save time. The other thing I did not like was how slippery the tile got when it was wet. I even fell my first day there. As it is a resort with both pool and ocean, I would think non-skid tile would have been used. Even in my room, if the tile was wet, it was very slippery. I had to buy band aides when I was there for $15 USD. OUTRAGEOUS!

Our stay at Sunscape wasn’t pleasant. The check in process was disorganized and long. Plus, we did not received a nice friendly welcome. Rooms were clean and roomy. Food was bad, dishes that were supposed to be hot were not. There were flies and bees in several of the dishes. One of my daughters even got a stomach bug as a result. Drinks were made with cheap alcohol. Several days, early in the afternoon they run out of certain types of drinks. Really…, how does a hotel in the Caribbean run out of Piña Colada and mojitos at 4:30 pm! Additionally, at the beach snack bar, the ran out of certain food, and only offered tiny hamburgers (buns almost twice the size of the meat), hotdogs, fries and nachos (with what seamed like leftover over bottom of the bag chips). But the worst part was there were never chairs available at the pool or the beach. Guess would leave their towels overnight and claimed their spot. Thus, it was very difficult to find a spot on the beach or pool to relax. Very stressful! Lastly, on our last day we ordered a bellhop to assist us with our luggage. We waited 35 minutes and no one came, we ended up taking our own luggage down from the 3rd floor of building 10, pretty far from the front desk in a 90 degrees heat. We will not be staying at this hotel ever again or recommending it.

Yes best staffs

Family of eight ,Very noisy at night with local people coming for the weekend, Long way at the main pool to get a drink, but in the lobby tap shelf drinks👍. Beach with a lot of rocks in the water I would recommend to go to the right, 5 min walking distance thru the local beach store to get to super nice 🏖️ beach 🏝️ and smoke a good cigar. Seven of us got stomach aches possible from food.I will recommend to visit isla Saona with catamaran boat.

It was good, but the beach has reefs. You had to be careful to go in the water need water shoes

No me gusto para nada las piedras que tenia la playa que tenias q tener muchisimo cuidado para entrar, los niños no podian ingresar solos, deberian sacarlas porque perjudica la estadia muchisimo. Eso arruina la belleza de la playa. El entretenimiento que ofrecian a diario era muy bueno y con muchisima buena onda. La organizacion a la hora de la cena era bastante tediosa, ya que muchos dias no podiamos comer en ningun resto porque no habia lugar y entiendo q deberia estar preparado para todos los huespedes.

Pretty good All inclusive.. from a 1-10 i would say an 7 or 8… staff gave it their all it was good cause they’re great workers but unfortunately they seemed to be low on staff at night specially for the restaurants, the beach was rocky such a shame with such a beautiful beach otherwise good

Las mejores playas de RD y el resort super

The food was not that good,i won't recommend this place . Everything is far lots of walking,no accommodation, room also need some upgrades,and for the money honestly go to Hilton or dreams ,we liked those way better.

I loved that the beach was right there

We had a great time with our two daughters at Sunscape in May 2025. The food was great, I was a bit worried after reading all the negative reviews, which is the only reason why I wanted to leave a positive review as I thought they were unfair. all of the food in the Buffet and the two restaurants- tiki taco and Chopsticks was excellent, the food that they cooked on the beach tasted great as well. the property is very very clean and taken care of. The Staff was very pleasant and attentive, all of us do speak Spanish, so I’m not sure how it is for non-Spanish people. The kids amenities- the water slides, the playground and the kids club are awesome. The kids club had many fun activities and our daughter loved going there. The only downiside was that the beach does have rocks, plenty of them. So you will definitely need water shoes. You don’t be able to swim without them and it wouldn’t be safe. You can also walk to the Dreams with is 5 min away and se there, there are 0 rocks on their side. For me it didn’t matter that much, my husband was very bothered by the rocks. However, overall the hotel and the experience was great.

La habitación e instalaciones, los shows, muchos del personal fueron muy poco amables

Beautiful Beaches

The place looks good. Unfortunately the food is not good! Very disappointed considering Dominican food is great however in this place the food is not good. The drink same story.

Hands down most confusing layout I’ve ever seen in a resort. The staff was way less than inviting. Every time we ate we were half way done before getting our drinks. Just not fun vibe you usually get at resorts. Rooms were just ok. Restaurants were very good. Buffet didn’t have enough selections. Was just okay. I’ve gone to less expensive resorts with more fun and way better service.

Clean, food was poor

Toda la comida mala lo único que me gustó fue los tacos de carne del restaurant mexicano el buffet malo en desayuno comida y cena orrible el restaurante italiano un asco , nunca había ido a un resort que estuviera con hambre todo el tiempo que dure en esa estadía y nos fuimos antes de la comida lo que nunca en mi vida no l recomiendo para nada

The food was not that good,i won't recommend this place . Everything is far lots of walking,no accommodation, room also need some upgrades,and for the money honestly go to Hilton or dreams ,we liked those way better.

Food was bad. 40 people and 20 were sick

Beautiful property- F&B beyond TERRIBLE

Cet hôtel est vraiment incroyable pour son rapport qualité prix. Belle chambre, belle plage, belle piscine, bonne salle de sport. Je recommande vraiment le personnel est également top ! Comme Alejandra au buffet « Windows ». Le restaurant japonais le soir est top. Seul petit bémol les réstaurant le soir sans réservation ont parfois un beaucoup d’attente.

The property was well maintained and gorgeous. Every staff person was welcoming and helpful. EVERY one of them. The restaurant options were plentiful. My son and I especially enjoyed the steak house and hibachi. I read reviews about the water and rocks ahead of time so we brought beach shoes. Definitely made swimming fun. Some of the food at the buffets were not hot enough but lots of choices so no big deal.

Room had nice view of pools and ocean. Pools were clean and grounds were very tropical and clean. The ocean was clear, clean soft sand beach, plenty of lounge chairs. Loved selection of restaurants and buffet always had good choices. Really enjoyed the nice staff and activities were plentiful for all age groups from kids to teens to adults. Had a lot of fun and enjoyed entertainment too. Room was average but clean. Would enjoy going again!