The Station Hotel and Banqueting

Do not stay here. Our room wasn't ready when we checked in, an hour and a half after check in was available. Self service check in with codes to the room and main entrance. The room was disgusting, blood? on the walls and base of the bed, some type of substance on the windowsill and chair, fridge filthy and the hob. I have been refused a refund and now cannot even contact the hotel. Emails bouncing back.

My review is mixed! For a person without mobility issues I would give it 3*’s. The property was clean, the rooms spacious, bed comfortable and nice to have a little kitchenette in the room as well. On the downside I want a plug that once put into the sink there is a way to take it out again, but I couldn’t find on, so I had to clean my teeth over the kitchen sink! I also HATED that there was no-one in reception to greet you on arrival, and that I didn’t see a member of staff during my trip. This would have helped the check in process rather than being sent a couple of YouTube links on how to get into the property … which in turn lead me to YouTube videos about the hotel appearing on a certain TV program - I’ll leave you to discover that one! :-) Sadly, as a person with mobility issues, who actually messaged the hotel asking them if there was a lift for a second floor room, because I had walking difficulties and couldn’t manage stairs. There was a lift, but once I was on the second floor there were 2 steps, followed by a small landing step, and then around 5 or 6 more steps. There was no handrail to assist and immediately at the top of the second lit of steps there was a heavy door you also had to grapple with. Once in the room, despite the room that on the whole was fine, to get into the shower there was a huge step up, around 10” high, but no grab handle on either the inside or outside, so it was impossible for me to use this facility because of fear of falling.

The room was not clean at all the doors and walls in the bathroom were filthy and the kitchen top was filthy

It served a purpose, i wouldn't stay again as its all changed from when we stayed last, no onsite staff, door codes emailed too you. Room was ok , we did have an issue with the water system waking us up early one morning , making a horrible noise, did try to contact someone but never got back to us. That has put us off staying there again.

Location was good, a lot Of rooms, great has I was there for a reunion and most of the people going was able to stay in the same place, no staff around had to call for them to come around. But it was value for money will be happy to use again on the next reunion there