Grand Reserve at the Meritage
From
370 $
/ Nacht
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From
370 $
/ Nacht
Über diese Unterkunft
Luxury resort in Napa with 2 outdoor swimming pools, spa services, and Italian dining options.
Lage
Vista Collina Resort in Napa liegt nur eine 15-mintige Fahrt von Artesa Winery und Trinitas Cellars entfernt
Restaurant
Pool
Aufzug
Portier
Parkservice
Reinigung
Zimmeroptionen
1
Double Accessible King Size Bed
Zimmerdetails
Für bis zu 4 Personen
1
Suite Grand
Zimmerdetails
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Safe
1
Suite King Bed One Bedroom
Zimmerdetails
1 Großes Doppelbett
Für bis zu 8 Personen
840 ft²
1
Quadruple Queen Size Bed
Zimmerdetails
Für bis zu 4 Personen
5
Suite One Bedroom
Zimmerdetails
Für bis zu 8 Personen
850 ft²
KlimaanlageWLAN (kostenlos)Safe
5
Suite One Bedroom Accessible
Zimmerdetails
Für bis zu 8 Personen
850 ft²
KlimaanlageHeizungMikrowelle
1
Double Accessible with Views
Zimmerdetails
Für bis zu 4 Personen
1
Suite Two Queen Beds
Zimmerdetails
Für bis zu 8 Personen
1
Quadruple Pool View
Zimmerdetails
Für bis zu 4 Personen
1
Suite Two Queen Beds Pool View
Zimmerdetails
Für bis zu 8 Personen
1
Double King Size Bed
Zimmerdetails
1 Großes Doppelbett
Für bis zu 4 Personen
1
Suite Two King Beds
Zimmerdetails
Für bis zu 8 Personen
1
Quadruple Accessible-Queen Size Bed
Zimmerdetails
Für bis zu 4 Personen
1
Suite Accessible King Size Bed
Zimmerdetails
Für bis zu 8 Personen
1
Double Pool View King Bed
Zimmerdetails
Für bis zu 4 Personen
1
Suite Pool View King Bed
Zimmerdetails
Für bis zu 8 Personen
Gästebewertungen zu Grand Reserve at the Meritage
8.1
Sehr gut
Basierend auf 182 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Bewertungen des Grand Reserve at The Meritage beschreiben ein elegantes Resort mit geräumigen Zimmern, Pools und einem Spa, wobei die Erfahrungen jedoch aufgrund von unbeständigem Service, Kommunikationsschwierigkeiten und Bedenken hinsichtlich des Preis-Leistungs-Verhältnisses im Zusammenhang mit Zusatzgebühren und gelegentlichen Wartungsarbeiten variieren.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Bewertungen des Grand Reserve at The Meritage beschreiben ein elegantes Resort mit geräumigen Zimmern, Pools und einem Spa, wobei die Erfahrungen jedoch aufgrund von unbeständigem Service, Kommunikationsschwierigkeiten und Bedenken hinsichtlich des Preis-Leistungs-Verhältnisses im Zusammenhang mit Zusatzgebühren und gelegentlichen Wartungsarbeiten variieren.
Viele Gäste heben die günstige Lage für den Besuch von Weingütern und der Innenstadt von Napa, die ruhige Umgebung und Annehmlichkeiten wie eine Konzertlocation und ein voll ausgestattetes Fitnesscenter hervor. Mehrere Bewertungen erwähnen jedoch lange oder unorganisierte Check-ins, Schwierigkeiten, die Rezeption telefonisch zu erreichen, und wenig hilfsbereite Gespräche. Es gibt auch Berichte über Lärm von Nachbarzimmern, fehlende Toilettenartikel und gelegentliche Warmwasser- oder Einrichtungen-Schließungen. Insgesamt eignet es sich für Reisende, die Wert auf Annehmlichkeiten und Lage legen, eher als auf durchweg gepflegten Service.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Gäste loben die Resort-Ausstattung mit mehreren Pools, einem Spa, einem voll ausgestatteten Fitnessraum mit Bahnen und einer Konzerthalle vor Ort; Parkplätze sind vorhanden, aber oft gebührenpflichtig. Einige Einrichtungen waren zeitweise geschlossen oder schlecht verwaltet, und bestimmte Aktivitäten sind mit zusätzlichen Gebühren verbunden.
Ähnliche Gästebewertungen
6
Shelly
10. Apr. 2023
·
Aufenthalt für 4 Nächte
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
10
Christopher
9. Okt. 2025
·
Aufenthalt für eine Nacht
Great resort like hotel. Good food service pool and spa
Great resort like hotel. Good food service pool and spa
10
Michael
13. Nov. 2023
·
Aufenthalt für 3 Nächte
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
4
Rebecca
27. Feb. 2023
·
Aufenthalt für eine Nacht
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
6
Francesca
18. Aug. 2025
·
Aufenthalt für 2 Nächte
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Rosanna
27. Juli 2025
·
Aufenthalt für eine Nacht
Resort has plenty of parking and quiet
Resort has plenty of parking and quiet
10
Kory
23. Aug. 2023
·
Aufenthalt für 3 Nächte
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21. Sept. 2025
·
Aufenthalt für 2 Nächte
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
8
Araceli
29. Apr. 2024
·
Aufenthalt für 2 Nächte
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
8
Thomas
23. Okt. 2024
·
Aufenthalt für eine Nacht
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele erwähnen saubere, gepflegte Räume, aber die Reinigung und Instandhaltung können inkonsistent sein. Wiederkehrende Probleme sind schmutzige oder fehlende Gegenstände, alte Speisereste in öffentlichen Bereichen und gelegentliche Warmwasser- oder Wartungsprobleme.
Ähnliche Gästebewertungen
10
Angela
29. Sept. 2023
·
Aufenthalt für 3 Nächte
My stay was amazing! Hotel is beautiful and very clean.
My stay was amazing! Hotel is beautiful and very clean.
10
Ravinder
4. Nov. 2024
·
Aufenthalt für eine Nacht
Beautiful resort and very clean.
Beautiful resort and very clean.
6
Adonica
15. Aug. 2024
·
Aufenthalt für eine Nacht
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Michael
17. Aug. 2024
·
Aufenthalt für 3 Nächte
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
8
Regina
13. Juni 2023
·
Aufenthalt für 4 Nächte
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
2
Linda
21. Sept. 2025
·
Aufenthalt für 2 Nächte
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
10
Tai
27. März 2023
·
Aufenthalt für eine Nacht
Clean room and property, friendly staff and the suite is modern.
Clean room and property, friendly staff and the suite is modern.
6
Katie
21. Sept. 2025
·
Aufenthalt für 2 Nächte
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Andy
9. März 2023
·
Aufenthalt für 3 Nächte
The property is very clean and service was good.
The property is very clean and service was good.
10
Gary
21. Aug. 2024
·
Aufenthalt für 5 Nächte
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind im Allgemeinen geräumig und komfortabel, mit Balkonen und einigen Suiten, die Küchen bieten. Zu den Nachteilen gehören Lärmübertragung, gelegentliche veraltete Ausstattungen oder versperrte Ausblicke und einzelne Wi-Fi-Ausfälle.
Ähnliche Gästebewertungen
2
Olivia
19. Aug. 2024
·
Aufenthalt für 2 Nächte
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
6
Adonica
15. Aug. 2024
·
Aufenthalt für eine Nacht
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Kevin
19. Aug. 2023
·
Aufenthalt für 2 Nächte
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
10
Lynette
5. Mai 2025
·
Aufenthalt für 3 Nächte
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
6
Francesca
18. Aug. 2025
·
Aufenthalt für 2 Nächte
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Kory
23. Aug. 2023
·
Aufenthalt für 3 Nächte
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21. Sept. 2025
·
Aufenthalt für 2 Nächte
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
bradley
19. Sept. 2025
·
Aufenthalt für eine Nacht
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
8
Erika
1. März 2024
·
Aufenthalt für 2 Nächte
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
8
Woojay
27. Dez. 2025
·
Aufenthalt für 2 Nächte
Poor sound insulation and noisy neighbors
Poor sound insulation and noisy neighbors
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Service
Das Feedback zum Service ist gemischt: Zahlreiche Berichte über lange oder unorganisierte Check-ins, unerreichbare Telefone, Zimmer nicht bereit und kurz angebundene oder unhilfsbereite Interaktionen stehen im Kontrast zu Bewertungen, die freundliches und entgegenkommendes Personal loben. Einige Gäste erlebten auch Herabstufungen oder Buchungsfehler.
Ähnliche Gästebewertungen
2
Ariella
14. Okt. 2025
·
Aufenthalt für 2 Nächte
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
4
Arek
29. Sept. 2024
·
Aufenthalt für 2 Nächte
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
4
Samuel
19. Mai 2025
·
Aufenthalt für 2 Nächte
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
2
Linda
21. Sept. 2025
·
Aufenthalt für 2 Nächte
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
6
Nitin
4. Aug. 2025
·
Aufenthalt für 2 Nächte
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
8
Paul
23. Juni 2025
·
Aufenthalt für eine Nacht
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
8
Niyo
25. Nov. 2023
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Aufenthalt für eine Nacht
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
2
amy
7. Okt. 2025
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Aufenthalt für 4 Nächte
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
6
Ashlynne
27. Mai 2025
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Aufenthalt für 2 Nächte
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
8
Kathryn
8. Sept. 2025
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Aufenthalt für eine Nacht
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Lage
Günstig gelegen für Weingüter und die Innenstadt von Napa, mit ruhiger Umgebung und Fußweg zu Weinbergen und einem Wanderweg. Mehrere Bewerter stellten jedoch eine Lage in der Nähe eines Gewerbegebiets/einer Autobahn fest, der dem typischen Charme von Napa fehlt.
Ähnliche Gästebewertungen
6
Mary Beth
21. Okt. 2024
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Aufenthalt für eine Nacht
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
10
Lori H.
6. Aug. 2024
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Aufenthalt für 2 Nächte
Nice location
Nice location
10
Patrick Allan
30. Aug. 2025
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Aufenthalt für 3 Nächte
Great place to stay. Close to everything.
Great place to stay. Close to everything.
10
Kory
23. Aug. 2023
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Aufenthalt für 3 Nächte
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21. Sept. 2025
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Aufenthalt für 2 Nächte
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Yashieka
6. Juli 2023
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Aufenthalt für 2 Nächte
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
10
Paul
28. Apr. 2025
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Aufenthalt für eine Nacht
Great location
Great location
10
justin
21. Mai 2023
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Aufenthalt für 2 Nächte
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
8
Pooja
14. Aug. 2023
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Aufenthalt für eine Nacht
Beautiful location.
Beautiful location.
6
Julio Ernesto
25. Sept. 2025
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Aufenthalt für 3 Nächte
Liked that there was a grocery store and vineyard to walk to.
Liked that there was a grocery store and vineyard to walk to.
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KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Viele Gäste genossen die Restaurants vor Ort, wobei mehrere ausgezeichnete Mahlzeiten lobten, aber die Preise sind hoch und einige Lokale schließen früh oder mittags. Die Erfahrungen waren insgesamt inkonsistent, und der Zimmerservice kann langsam sein.
Ähnliche Gästebewertungen
8
David
16. Aug. 2024
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Aufenthalt für 3 Nächte
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
10
EDWARD
27. Feb. 2023
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Aufenthalt für eine Nacht
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
10
Derek
18. Aug. 2024
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Aufenthalt für eine Nacht
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
8
Sean
16. Feb. 2025
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Aufenthalt für 2 Nächte
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
6
Garfield
21. Sept. 2025
·
Aufenthalt für eine Nacht
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
10
Michael
13. Nov. 2023
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Aufenthalt für 3 Nächte
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
8
Araceli
29. Apr. 2024
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Aufenthalt für 2 Nächte
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
6
Payal
24. Nov. 2023
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Aufenthalt für 3 Nächte
Its a good property but lots to improve on staff and dining options
Its a good property but lots to improve on staff and dining options
8
Jacqueline
17. Sept. 2025
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Aufenthalt für 2 Nächte
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
10
GOAR
12. Feb. 2024
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Aufenthalt für eine Nacht
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
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KI-Zusammenfassung aktueller Gästebewertungen
10
Andy
9. März 2023
·
Aufenthalt für 3 Nächte
The property is very clean and service was good.
The property is very clean and service was good.
10
EDWARD
27. Feb. 2023
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Aufenthalt für eine Nacht
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
4
Rebecca
27. Feb. 2023
·
Aufenthalt für eine Nacht
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
10
Abraham
12. Feb. 2023
·
Aufenthalt für 3 Nächte
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Richtlinien der Unterkunft
Check-in
Check-out
Check-in ab 16:00
Bis 12:00
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Beliebte Annehmlichkeiten
Restaurant
Pool
Aufzug
Portier
Parkservice
Reinigung
Services
Portier
Aufzug
Reinigung
Wäschedienst
Gepäckaufbewahrung
24-Hour Front Desk
Aktivitäten
Pool
Golfplatz (vor Ort)
Pool (Indoor)
Fitness Center (nearby)
Allgemein
Restaurant
Sauna
Dampfsauna
Massage
Kamin
Coffee Shop/Café
Smoke-Free Property
Wheelchair Accessible (Limited)
Parkmöglichkeiten
Parkservice