Grand Reserve at the Meritage
From
370 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
370 $US
/nuit
À propos de cet établissement
Luxury resort in Napa with 2 outdoor swimming pools, spa services, and Italian dining options.
Emplacement
En choisissant Vista Collina Resort Napa, vous profiterez d'un agrable sjour moins de 15 minutes en voiture de Artesa Winery et Vignoble Trinitas Cellars
Restaurant
Piscine
Ascenseur
Concierge
Service de voiturier
Ménage
Emplacement
850 Bordeaux Way, Soscol Gateway South, Napa, Californie, États-Unis d’Amérique
Options de chambre
1
Double Accessible King Size Bed
Détails de la chambre
Couchages 4
1
Suite Grand
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
1
Suite King Bed One Bedroom
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
840 ft²
1
Quadruple Queen Size Bed
Détails de la chambre
Couchages 4
5
Suite One Bedroom
Détails de la chambre
Couchages 8
850 ft²
ClimatisationWi-Fi (gratuit)Sécurité
5
Suite One Bedroom Accessible
Détails de la chambre
Couchages 8
850 ft²
ClimatisationChauffageFour à micro-ondes
1
Double Accessible with Views
Détails de la chambre
Couchages 4
1
Suite Two Queen Beds
Détails de la chambre
Couchages 8
1
Quadruple Pool View
Détails de la chambre
Couchages 4
1
Suite Two Queen Beds Pool View
Détails de la chambre
Couchages 8
1
Double King Size Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
1
Suite Two King Beds
Détails de la chambre
Couchages 8
1
Quadruple Accessible-Queen Size Bed
Détails de la chambre
Couchages 4
1
Suite Accessible King Size Bed
Détails de la chambre
Couchages 8
1
Double Pool View King Bed
Détails de la chambre
Couchages 4
1
Suite Pool View King Bed
Détails de la chambre
Couchages 8
Avis des voyageurs sur Grand Reserve at the Meritage
8.1
Très bien
Basé sur 182 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les avis sur le Grand Reserve at The Meritage décrivent un complexe hôtelier raffiné avec des chambres spacieuses, des piscines et un spa, mais les expériences varient en raison d'un service inégal, des difficultés de communication et des préoccupations concernant le rapport qualité-prix en raison de frais supplémentaires et de problèmes d'entretien occasionnels.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les avis sur le Grand Reserve at The Meritage décrivent un complexe hôtelier raffiné avec des chambres spacieuses, des piscines et un spa, mais les expériences varient en raison d'un service inégal, des difficultés de communication et des préoccupations concernant le rapport qualité-prix en raison de frais supplémentaires et de problèmes d'entretien occasionnels.
De nombreux clients soulignent un emplacement idéal pour visiter les vignobles et le centre-ville de Napa, des jardins paisibles et des avantages sur place tels qu'une salle de concert et un centre de remise en forme complet. Cependant, plusieurs avis mentionnent un enregistrement long ou désorganisé, des difficultés à joindre la réception par téléphone et des interactions peu serviables. Des bruits provenant des chambres voisines, des articles de toilette manquants et des fermetures occasionnelles de l'eau chaude ou des installations sont également signalés. Dans l'ensemble, cet hôtel conviendra aux voyageurs qui privilégient les équipements et l'emplacement à un service constamment irréprochable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients saluent les équipements de type station balnéaire, notamment plusieurs piscines, un spa, une salle de sport entièrement équipée avec couloirs de nage et une salle de concert sur place ; un parking est disponible mais souvent payant. Certaines installations étaient parfois fermées ou mal surveillées, et certaines activités entraînent des frais supplémentaires.
Avis de voyageur à ce sujet
6
Shelly
10 avr. 2023
·
A séjourné 4 nuits
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
10
Christopher
9 oct. 2025
·
A séjourné 1 nuit
Great resort like hotel. Good food service pool and spa
Great resort like hotel. Good food service pool and spa
10
Michael
13 nov. 2023
·
A séjourné 3 nuits
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
4
Rebecca
27 févr. 2023
·
A séjourné 1 nuit
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
6
Francesca
18 août 2025
·
A séjourné 2 nuits
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Rosanna
27 juil. 2025
·
A séjourné 1 nuit
Resort has plenty of parking and quiet
Resort has plenty of parking and quiet
10
Kory
23 août 2023
·
A séjourné 3 nuits
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 sept. 2025
·
A séjourné 2 nuits
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
8
Araceli
29 avr. 2024
·
A séjourné 2 nuits
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
8
Thomas
23 oct. 2024
·
A séjourné 1 nuit
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Beaucoup mentionnent des espaces propres et bien entretenus, mais le service de ménage et l'entretien peuvent être incohérents. Les problèmes récurrents incluent des articles sales ou manquants, des restes de nourriture laissés dans les espaces communs et des problèmes occasionnels d'eau chaude ou de maintenance.
Avis de voyageur à ce sujet
10
Angela
29 sept. 2023
·
A séjourné 3 nuits
My stay was amazing! Hotel is beautiful and very clean.
My stay was amazing! Hotel is beautiful and very clean.
10
Ravinder
4 nov. 2024
·
A séjourné 1 nuit
Beautiful resort and very clean.
Beautiful resort and very clean.
6
Adonica
15 août 2024
·
A séjourné 1 nuit
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Michael
17 août 2024
·
A séjourné 3 nuits
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
8
Regina
13 juin 2023
·
A séjourné 4 nuits
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
2
Linda
21 sept. 2025
·
A séjourné 2 nuits
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
10
Tai
27 mars 2023
·
A séjourné 1 nuit
Clean room and property, friendly staff and the suite is modern.
Clean room and property, friendly staff and the suite is modern.
6
Katie
21 sept. 2025
·
A séjourné 2 nuits
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Andy
9 mars 2023
·
A séjourné 3 nuits
The property is very clean and service was good.
The property is very clean and service was good.
10
Gary
21 août 2024
·
A séjourné 5 nuits
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec des balcons et certaines suites offrant une cuisine. Les inconvénients incluent la transmission du bruit, des finitions occasionnelles datées ou des vues obstruées, et des pannes de Wi-Fi occasionnelles.
Avis de voyageur à ce sujet
2
Olivia
19 août 2024
·
A séjourné 2 nuits
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
6
Adonica
15 août 2024
·
A séjourné 1 nuit
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Kevin
19 août 2023
·
A séjourné 2 nuits
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
10
Lynette
5 mai 2025
·
A séjourné 3 nuits
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
6
Francesca
18 août 2025
·
A séjourné 2 nuits
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Kory
23 août 2023
·
A séjourné 3 nuits
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 sept. 2025
·
A séjourné 2 nuits
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
bradley
19 sept. 2025
·
A séjourné 1 nuit
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
8
Erika
1 mars 2024
·
A séjourné 2 nuits
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
8
Woojay
27 déc. 2025
·
A séjourné 2 nuits
Poor sound insulation and noisy neighbors
Poor sound insulation and noisy neighbors
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Les commentaires sur le service sont mitigés : de nombreux signalements d'un enregistrement long ou désorganisé, de téléphones injoignables, de chambres non prêtes et d'interactions brusques ou peu serviables contrastent avec les avis faisant l'éloge du personnel amical et conciliant. Certains clients ont également subi des dégradations ou des erreurs de réservation.
Avis de voyageur à ce sujet
2
Ariella
14 oct. 2025
·
A séjourné 2 nuits
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
4
Arek
29 sept. 2024
·
A séjourné 2 nuits
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
4
Samuel
19 mai 2025
·
A séjourné 2 nuits
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
2
Linda
21 sept. 2025
·
A séjourné 2 nuits
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
6
Nitin
4 août 2025
·
A séjourné 2 nuits
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
8
Paul
23 juin 2025
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A séjourné 1 nuit
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
8
Niyo
25 nov. 2023
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A séjourné 1 nuit
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
2
amy
7 oct. 2025
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A séjourné 4 nuits
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
6
Ashlynne
27 mai 2025
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A séjourné 2 nuits
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
8
Kathryn
8 sept. 2025
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A séjourné 1 nuit
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Pratique pour les vignobles et le centre-ville de Napa, avec des jardins paisibles et un accès à pied aux vignobles et à un sentier. Plusieurs critiques ont noté un emplacement sur autoroute/parc de bureaux qui manque du charme classique de Napa.
Avis de voyageur à ce sujet
6
Mary Beth
21 oct. 2024
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A séjourné 1 nuit
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
10
Lori H.
6 août 2024
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A séjourné 2 nuits
Nice location
Nice location
10
Patrick Allan
30 août 2025
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A séjourné 3 nuits
Great place to stay. Close to everything.
Great place to stay. Close to everything.
10
Kory
23 août 2023
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A séjourné 3 nuits
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
21 sept. 2025
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A séjourné 2 nuits
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Yashieka
6 juil. 2023
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A séjourné 2 nuits
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
10
Paul
28 avr. 2025
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A séjourné 1 nuit
Great location
Great location
10
justin
21 mai 2023
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A séjourné 2 nuits
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
8
Pooja
14 août 2023
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A séjourné 1 nuit
Beautiful location.
Beautiful location.
6
Julio Ernesto
25 sept. 2025
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A séjourné 3 nuits
Liked that there was a grocery store and vineyard to walk to.
Liked that there was a grocery store and vineyard to walk to.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié les restaurants sur place, dont plusieurs ont salué d'excellents repas, mais les prix sont élevés et certains établissements ferment tôt ou en milieu de journée. L'expérience globale était incohérente, et le service en chambre peut être lent.
Avis de voyageur à ce sujet
8
David
16 août 2024
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A séjourné 3 nuits
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
10
EDWARD
27 févr. 2023
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A séjourné 1 nuit
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
10
Derek
18 août 2024
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A séjourné 1 nuit
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
8
Sean
16 févr. 2025
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A séjourné 2 nuits
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
6
Garfield
21 sept. 2025
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A séjourné 1 nuit
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
10
Michael
13 nov. 2023
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A séjourné 3 nuits
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
8
Araceli
29 avr. 2024
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A séjourné 2 nuits
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
6
Payal
24 nov. 2023
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A séjourné 3 nuits
Its a good property but lots to improve on staff and dining options
Its a good property but lots to improve on staff and dining options
8
Jacqueline
17 sept. 2025
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A séjourné 2 nuits
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
10
GOAR
12 févr. 2024
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A séjourné 1 nuit
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Andy
9 mars 2023
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A séjourné 3 nuits
The property is very clean and service was good.
The property is very clean and service was good.
10
EDWARD
27 févr. 2023
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A séjourné 1 nuit
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
4
Rebecca
27 févr. 2023
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A séjourné 1 nuit
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
10
Abraham
12 févr. 2023
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A séjourné 3 nuits
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
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