MANTULENE Apartments - Basque Stay

Strulig incheckning då vi inte hade fått länk för incheckning trots påminnelse. Väl där så till slut kom vi in i parkering och fick rumsnyckel efter ca 25 min i telefon med ansvariga. Rummet var superfint, hade allt vi behövde. Busshållsplats nära, likaså en supermarket. Allt som allt väldigt nöjda.

All good but lots of error prone contact from host (3 requests to pay them when we pre paid already!) which they finally said to just ignore and then I missed a need to check in which almost cost us being able to get in that first night as we hadn’t checked in! The stress was intense and unnecessary.

The room was very clean. We were only given very large towels, no hand towels, bath mat or wash cloths, but we made due. The owner was very responsive when I had a question about the air conditioning. There were no extras like coffee, tea, or sugar. Also, not much given for soaps and shampoos. There is a washing machine and dishwasher, we were given one load worth of detergent for each. This is a residential vacation property so there are no services at this property like restaurants or luggage storage. But, there are some markets and restaurants nearby walking distance, just check their hours of operation. And there are buses that can get you to the downtown area very easily. There is a taverna that is part of the property that opens on Saturdays and Sundays only. The staff were very friendly and we had a nice coffee and breakfast with them one day.

Mantulene departments, ni los taxistas sabìan donde estaba. No me mandaron información, ni siquiera una foto para poder ubicarme donde estaba el departamento. Eramos 5 amigas y caminamos casi una hora para poder encontrar el lugar, el lugar es una montaña donde subimos y bajamos a pie y no lo encontrabamos. La gente que habita en esos complejos tampoco sabía donde era. Finalmente encontramos un edificio blanco que no estaba señalizado, inclusive estaba todo grafiteado por fuera. Al entrar el departamento si estaba en buenas condiciones y la vista a la montaña era tambien buena. Esta cerca de rutas de autobus que nos permitieron conocer San Sebastian. Mi sugerencia es que manden fotos del lugar, que se pongan en contacto con el cliente desde antes para darle la informacion exacta.

This stay was terrible, avoid at all costs. We almost got locked out at night, a danger hazard because no one ever sent us the check in instructions. There was grafiti on the property, the sheets were dirty, the soap was diluted and poor quality. There was a false fire alarm that kicked us all out at 9 am. There was no communication with anyone because there is no front desk. They are unserponsive and never get back to you even when we requested a partial refund. We left this property early. NEVER STAYING HERE AGAIN. Honestly it’s not worth the price you pay.